Senior Sales Operations Analyst, Uber Direct

About the Role

We are looking for an outstanding individual to join our Delivery Commercial Operations team as the Senior Sales Operations Analyst for Direct. The ideal candidate is passionate about designing and building creative solutions to our most complex problems. The Senior Sales Operations Analyst partners closely with the Head of Delivery Commercial Operations - Direct to assist in driving rhythm of business, predictability in reporting, business planning, quota setting, segmentation, book of business design, developing local Go-To-Market strategies and more.

The ideal candidate has deep experience analyzing business trends, devising local GTM strategies and developing and leading growth initiatives. We are looking for a professional with deep GTM planning and sales operations expertise, broad technical skills, strong financial acumen and analytical background. This role will assist GMs in optimizing their business, creating efficiencies, strategic advantages, and leading workstreams in cross-functional projects. It will also support the design of business requirements documents for improvements to our organizational tooling and processes, as well as design and execute experiments to drive growth or efficiencies. The candidate will also be expected to understand the unique needs of the commercial teams to unlock new growth opportunities and remove operational friction.

What You'll Do

• Own quantitative analysis of the performance of regional commercial teams
• Deliver actionable insights across commercial KPIs, including acquisition, onboarding, expansion, churn, and efficiency metrics
• Translate business challenges into scalable analytics frameworks and empower business leaders with data to drive decisions
• Manage the development of continuously evolving forecast models using cutting edge methodologies
• Lead special project workstreams across the spectrum of sales operations functional areas
• Provide thought partnership and input into the range of sales operations spanning sales planning, territory design, target operating model, commercial incentives, pipeline reporting and management dashboards
• Support the weekly, monthly, quarterly and annual business cadences
• Develop and nurture strong relationships with sales, leadership, finance, HR, Strategy & Planning, deal desk and other stakeholders
• Support the definition of the evolution, management, integration and implementation of sales support systems and processes to meet the rapid growth of the business
• Ensure data integrity and adherence to governance standards in collaboration with the Governance and Compliance teams

• 4+ years of experience in an analytical role with the ability to interpret complex data and translate insights into actionable recommendations, reports, and presentations
• Advanced proficiency in SQL and Microsoft Excel, Google Sheets, PowerPoint (or Google Slides)
• Strong analytical skills with the ability to interpret complex data and translate insights into actionable recommendations, reports, and presentations
• Experience in multiple organizational functions including reporting and analytics, sales forecasting, quota setting, segmentation, operations, etc.

• 1+ years of experience in Sales Operations, Revenue Operations, Sales Strategy, GTM strategy or similar functions supporting a complex enterprise
• 4+ years of experience in Sales Strategy, Sales Planning, or GTM Operations function with 100 AMs or AEs
• Experience with CRM tools such as Salesforce (e.g., automating data pulls from Salesforce into excel/reporting)
• Strong collaboration and stakeholder management skills - building deep, trust-based relationships with business and cross-functional partners
• Prior experience working across multiple organizational functions, such as variable compensation, sales forecasting, quota setting, market segmentation, business development, and GTM strategy
• Demonstrated ability to define, refine and implement sales processes, procedures and policies
• Excellent presentation and communication skills
• MBA or higher degree in economics, math, business or similar discipline
• Proven track record of taking ownership, leading with data, diving deep without losing sight of the big picture
• Ability to operate successfully in a lean, fast-paced organization and scale quickly
• Highly organized multi-tasker, able to operate with a great degree of independence in ambiguous situations
• Experience working in a high-growth B2B company