Senior Product Operations Manager, Membership

About the Role

The fundamental goal of Product Operations is to maximize products on a global scale. Product Operations works closely with cross-functional partners to surface needs, prioritize, test, launch, and iterate on products. This role is focused on the product suite that supports Membership, specifically Uber One, on a global level. With a diverse user base globally, our goal is to help launch and iterate membership products that help Uber fit into users everyday lives and grow our membership platform.

As a Senior Product Operations Manager on the Membership team, you will be responsible for the alignment with our business team, the go-to-market strategy of new product features, and XFN alignment across teams globally.

• Project manage and lead launches for products globally
• Design and implementation of best tools, processes, and operating models for membership product launches
• Develop a solid inbound strategy for bugs, features, and partnerships
• Advise product teams on the impact, feasibility, and prioritization of features
• Surface and advocate for critical insights from the business to advise product roadmap and strategy
• Define the operating structure and processes
• Lead a community of strategic leaders, globally, to encourage a significant impact on the business
• Maintain regular communications with key team members across the org
• Ensure functional partners are aligned on key objectives for the program/product
• Advise product teams on the global feasibility of products throughout the product lifecycle
• Develop an end-to-end product rollout plan, and project-manage implementation
• Collaborate with key team members (product managers, engineering, design, legal, tax, support, etc) to prepare products for launch
• Track core business metrics related to the product

• Minimum 5 years of experience in operations, business consulting, finance or a similar analytical role
• Deep analytical experience, SQL Proficiency
• Strong Project/Program management experience
• Strong communication skills, ability to lead meetings daily
• Understanding of supply and demand models
• Large-scale, global project management experience
• Deep understanding of the user experience
• Ability to work with XFN and global stakeholders
• Ability to use data to inform and support critical decisions
• A desire to learn, highly motivated self-starter, with an eagerness to learn and grow
• Ability to foster collaboration and facilitate teamwork
• Effective prioritization
• Strategic alignment, able to bring key partners across functions together
• JIRA Proficiency

• Prior experience working on global projects, or in an international setting
• User or market research experience is a plus
• Economics or quantitative experience is a plus
• MBA, masters