Senior Operations Manager, Driver Growth, Qatar

About the Role

As a Senior Operations Manager, Driver Growth, you will play a crucial role in expanding our driver base, driving driver acquisitions, and enhancing the overall driver experience and conversion rates. Your innovative strategies and data-driven approach will be key in identifying and implementing initiatives that attract, engage, and retain high-quality drivers, ultimately contributing to the growth and success of our platform.

What You'll Do:

• Develop and implement driver acquisition strategies for the rest of MENA to increase the number of qualified drivers on the Uber platform
• Analyze driver performance metrics and conversion rates to identify areas for improvement and optimize driver acquisition and onboarding experience
• Collaborate cross-functionally with Marketing, Operations, Compliance, Safety, Legal, and product teams to design and implement campaigns and initiatives aimed at enhancing driver engagement and satisfaction
• Develop/Maintain the best referral incentives' structure while optimizing spend and enhancing the return on investment
• Implement strategies to limit driver churn and improve driver retention, ensuring a sustainable and stable driver base
• Monitor market trends and competitor activities to stay ahead of industry changes and recommend strategies to maintain a competitive edge
• Apply data analytics and reporting tools to track and measure the effectiveness of driver growth initiatives, providing concrete insights to optimize results

• Min 5 years of experience preferably in management consulting, operations management, investment banking, and / or start-ups
• Possess functional expertise in driver growth, acquisition, or related areas, coupled with a strategic approach to drive impactful initiatives
• Customer obsession & go-get attitude
• Demonstrated strong execution excellence with a track record of delivering results in a fast-paced environment
• Experience talking to customers, excellent interpersonal skills, and ability to establish trust with internal/external partners
• Exceptional project management skills. You have a proven ability to lead initiatives at your organization across multiple teams
• A data-driven approach and the ability to translate data into concrete insights through sound business judgment
• Excellent organizational skills and a self-starter approach
• SQL knowledge is a plus but not required