Senior Operations Manager
About the Role
Our LatAm Travel team works in close collaboration with in-market regional teams and is responsible for setting the vision, strategy, and execution for airport operations across Latin America. We are looking for a sharp, results-oriented, and highly motivated individual with a strong mix of project management, analytical skills, stakeholder management, and problem-solving ability. In this role, you will operationalize processes and lead high-impact initiatives in a fast-paced environment.
You will help define strategy and deliver results for airports across LatAm, working closely with regional and cross-functional stakeholders including Central Operations, Global Product, Community Operations, and Marketing.
What the Candidate Will Do
- Strategic Ownership: Lead airport operations initiatives across LatAm by proactively identifying business needs, prioritizing projects, and defining the best path to achieve strategic objectives.
- OKRs and Performance Management: Own key metrics and OKRs, providing strategic direction and ensuring consistent execution across initiatives to meet regional targets.
- Business Insight & Strategy: Translate operational and financial data into actionable insights and strategic plans. Develop a deep understanding of the key levers that drive business performance.
- Problem Solving: Identify root causes of risks and opportunities, develop practical solutions, and evaluate trade-offs to recommend the most effective approach. Balance hands-on execution with strategic guidance across diverse airport contexts.
- Process Optimization: Design, implement, and scale core processes and analyses across LatAm. Continuously review performance to ensure strong regional oversight while enabling tailored, market-specific approaches.
- Product Collaboration: Partner closely with Product teams to propose and prioritize features that improve the airport experience. Measure impact, advocate for launches, and ensure regional needs are reflected in product development.
- Stakeholder Management: Lead cross-functional initiatives by building strong relationships with global and local partners across Operations, Marketing, Customer Support, Product, Policy, and Legal.
Basic Qualifications
- Education: We encourage people from all backgrounds to apply
- Years of Experience/Industries: 5+ years of professional and demonstrated experience
- Data-Driven Mentality: Make strategic decisions based on data analysis and interpretation. Experience getting in the weeds of data, balanced with the ability to see the big picture
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- Communication: Portuguese or Spanish and English proficiency. Demonstrated experience interpreting and presenting data to various audiences in an engaging and comprehensive, yet succinct manner
- Teamwork: Demonstrate optimism, respect others, and work well in a team. Ability to work with people from diverse backgrounds and responsibilities. Maintains healthy working relationships, even in disagreements
- Executional Excellence: Ability to optimally manage and prioritize complex operations that require the support of peers and other teams, and deliver results in a fast-paced and ambiguous environment, while maintaining high-quality work standards
- Planning & Organization:Ability to plan complex or multi-faceted projects with cross-functional teams, defining timelines, deliverables, interdependencies, and resource allocation
Preferred Qualifications
- Experience working with Cross Functional teams
- Experience in Operations, Consulting or related.
- Exposure to AI driven tools or advanced analytics to improve operational efficiency
- Experience turning complex data into actionable plans
Uber's mission is to reimagine the way the world moves for the better. Here, bold ideas create real-world impact, challenges drive growth, and speed fuelds progress. What moves us, moves the world - let's move it forward, together.
Offices continue to be central to collaboration and Uber's cultural identity. Unless formally approved to work fully remotely, Uber expects employees to spend at least half of their work time in their assigned office. For certain roles, such as those based at green-light hubs, employees are expected to be in-office for 100% of their time. Please speak with your recruiter to better understand in-office expectations for this role.
*Accommodations may be available based on religious and/or medical conditions, or as required by applicable law. To request an accommodation, please reach out to accommodations@uber.com.
Perks and Benefits
Health and Wellness
- Health Insurance
- Health Reimbursement Account
- Dental Insurance
- Vision Insurance
- Life Insurance
- FSA With Employer Contribution
- Fitness Subsidies
- On-Site Gym
- Mental Health Benefits
Parental Benefits
- Fertility Benefits
Work Flexibility
- Flexible Work Hours
- Remote Work Opportunities
- Hybrid Work Opportunities
Office Life and Perks
- Casual Dress
- Pet-friendly Office
- Snacks
- Some Meals Provided
- On-Site Cafeteria
Vacation and Time Off
- Paid Vacation
- Unlimited Paid Time Off
- Paid Holidays
- Personal/Sick Days
- Sabbatical
- Volunteer Time Off
Financial and Retirement
- 401(K)
- Company Equity
- Performance Bonus
Professional Development
- Work Visa Sponsorship
- Associate or Rotational Training Program
- Promote From Within
- Mentor Program
- Access to Online Courses
Diversity and Inclusion
- Employee Resource Groups (ERG)
- Diversity, Equity, and Inclusion Program