Uber Eats is an on-demand app and website that helps bring millions of people around the world the things they want, at the tap of a button. We partner with over 50,000 restaurants and merchants in more than 330 cities and cities across the UK and Ireland. From specialty local favourites to national brand names, groceries to household essentials and more, Uber Eats has what you want when you want it-with an average delivery time of 30 minutes.
About the Role
This role sits within the Central London Territories team and is responsible for driving Uber Eats' long-term commercial relationships with some of our top SMB and Mid-Market brands. As a Senior Commercial Account Manager, you'll take complete ownership of your Book of Business - collaborating with partners to help them grow their business sustainably, whilst delivering the best experience to our users, with the goal of making Uber Eats their most loved delivery platform. You'll also collaborate with the wider team to define and execute the strategy for the portfolio.
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This role calls for a combination of commercial excellence, relationship management, business strategy and problem solving. You should be comfortable in an "all hand on deck" environment, love solving problems, thrive in a start up culture, and above all be passionate about our restaurant partners. There will be no shortage of challenges and opportunities to throw yourself into!
What you'll do:
- Manage a portfolio of local favourite London restaurants and be responsible for its growth and profitability
Commercial Management: Lead commercial discussions with SMB and Mid-Market partners to build sustainable long-term partnerships. - Growth: Develop plans in conjunction with your partners to grow their business through adding locations, experimenting with new business models (eg. delivery-only kitchens) or growing same-location sales (eg. effective marketing, menu optimisation).
- Demand generation: Generate increased demand onto the app by working with Marketing and Consumer Ops to improve our brand strength and customer funnel, from more top-of-mind awareness, to increased conversion on purchase decisions.
- Operational Improvement: Drive forward operational improvement with your partners to ensure that together we are delivering the best experience to Uber Eats users - whether that's making sure they received what they ordered or they're receiving it when they expect it.
- Analysis: Quantify everything you do. Utilise data-driven decision making to understand the performance of initiatives to ensure you are effectively prioritising those with the highest return on investment.
- Build tools and processes: Use your analytical ability combined with operational rigour to build tools and processes to drive forward partnership KPIs. Identify gaps in our current processes and build tools to maximise your impact
- Partner with internal teams: Work closely with stakeholders in internal teams (e.g. Central Operations, Community Operations) to solve problems and ensure that feedback received is utilised in improving our product and operations.
What you'll have:
- At least 3-5 years of experience in account management or a relevant commercial role. Ideally, you have previous customer-facing experience at executive levels and have a track record of outperforming metrics-based business goals
- Ability to fuse business, strategy, finance and legal concepts to lead complex, multifaceted deals
- Confident in making data-led decisions and using sound business judgment
- Great project manager who can develop detailed joint business plans with our top SMB and Mid-Market partners and consistently deliver above expectations
- Strong executive presence and communication skills (verbal and written)
- Speed, resourcefulness, and go-getter attitude. This team moves fast and always operates in new spaces
- Willingness to hustle, roll up sleeves, and get in the weeds with our highest value partners
We welcome people from all backgrounds who seek the opportunity to help build a future where everyone and everything can move independently. If you have the curiosity, passion, and collaborative spirit, work with us, and let's move the world forward, together.
Offices continue to be central to collaboration and Uber's cultural identity. Unless formally approved to work fully remotely, Uber expects employees to spend at least half of their work time in their assigned office. For certain roles, such as those based at green-light hubs, employees are expected to be in-office for 100% of their time. Please speak with your recruiter to better understand in-office expectations for this role.
*Accommodations may be available based on religious and/or medical conditions, or as required by applicable law. To request an accommodation, please reach out to accommodations@uber.com.