Sales Operations Manager, Digital Sales Center
About the Role
We are looking for a Sales Operations Manager to support the newly created Digital Sales Center (DSC) that sits within our wider Delivery Commercial Operations (DCO) organization. The DSC is a global scaled sales organization, with Regional Sales Leaders, which uses a combination of offshore BPO agents, as well as digital capabilities, to acquire and manage long-tail SMB merchants.
As the Sales Operations Manager for DSC, you will partner closely with Regional DSC Sales Leaders to implement and run the rhythm of business cadences, drive predictability in reporting, design territories and allocate quality leads, analyze business trends, devise regional GTM strategies and lead growth initiatives. You will also work closely with the broader Sales Operations team that support the onshore sales organization and larger merchant segment base to ensure we have clear Rules of Engagement between the organizations and that we are leveraging relevant materials and processes, where relevant.
The ideal candidate has deep sales operations expertise, broad technical skills, strong stakeholder communication and analytical background.
In this role, you will implement and execute the commercial business cadences, including forecasting, pipeline review, MBRs, QBRs, and beyond. You will drive the design of business requirements documents for organizational tooling and processes, design and execute experiments to drive growth or efficiency, and deeply understand the unique needs of the BPO and digital sales teams to unlock new growth opportunities and remove operational friction.
What You'll Do
- Lead the definition of the evolution, management, integration and implementation of sales support systems and processes to meet the needs of a new and growing business
- Design and implement a territory model and quality lead allocation process
- Own quantitative analysis of the performance of the BPO sales teams
- Manage the weekly, monthly, quarterly and annual business cadences
- Develop and nurture strong relationships with regional sales operations leads, DSC leadership, finance, HR, regional Merchant Operations, regional Strategy & Planning, deal desk and other stakeholders
- Lead special projects in and outside of their segment and territory.
Basic Qualifications
- 6+ years of experience in Sales Operations, GTM Strategy, Revenue Operations, or similar functions, preferably that are global in nature
- Prior experience working across multiple organizational functions, such as territory design, Salesforce data integrity, lead management, Weekly Business Reviews, pipeline management, systems and tooling, business performance tracking
- Proficiency in SQL
- Experience with Salesforce (SFDC)
- Bachelor's degree
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Preferred Qualifications
- 1-2 years of experience as an Account Manager or an Account Executive in B2B environment
- Experience working with scaled sales teams or BPO sales
- Ability to operate successfully in a lean, fast-paced organization
- Ability to scale quickly
- Proven ability to define, refine, and implement sales processes, procedures, and policies to enhance operational efficiency
- Strong analytical skills with the ability to interpret complex data and translate insights into actionable recommendations, reports, and presentations
For Chicago, IL-based roles: The base salary range for this role is USD$140,000 per year - USD$155,000 per year.
For Dallas, TX-based roles: The base salary range for this role is USD$140,000 per year - USD$155,000 per year.
For New York, NY-based roles: The base salary range for this role is USD$155,000 per year - USD$172,000 per year.
For San Francisco, CA-based roles: The base salary range for this role is USD$155,000 per year - USD$172,000 per year.
For Seattle, WA-based roles: The base salary range for this role is USD$140,000 per year - USD$155,000 per year.
For all US locations, you will be eligible to participate in Uber's bonus program, and may be offered an equity award & other types of comp. You will also be eligible for various benefits. More details can be found at the following link https://www.uber.com/careers/benefits.
Uber's mission is to reimagine the way the world moves for the better. Here, bold ideas create real-world impact, challenges drive growth, and speed fuels progress. What moves us, moves the world - let's move it forward, together.
Uber is proud to be an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires accommodation, please let us know by completing this form.
Offices continue to be central to collaboration and Uber's cultural identity. Unless formally approved to work fully remotely, Uber expects employees to spend at least half of their work time in their assigned office. For certain roles, such as those based at green-light hubs, employees are expected to be in-office for 100% of their time. Please speak with your recruiter to better understand in-office expectations for this role.
Perks and Benefits
Health and Wellness
- Health Insurance
- Health Reimbursement Account
- Dental Insurance
- Vision Insurance
- Life Insurance
- FSA With Employer Contribution
- Fitness Subsidies
- On-Site Gym
- Mental Health Benefits
Parental Benefits
- Fertility Benefits
Work Flexibility
- Flexible Work Hours
- Remote Work Opportunities
- Hybrid Work Opportunities
Office Life and Perks
- Casual Dress
- Pet-friendly Office
- Snacks
- Some Meals Provided
- On-Site Cafeteria
Vacation and Time Off
- Paid Vacation
- Unlimited Paid Time Off
- Paid Holidays
- Personal/Sick Days
- Sabbatical
- Volunteer Time Off
Financial and Retirement
- 401(K)
- Company Equity
- Performance Bonus
Professional Development
- Work Visa Sponsorship
- Associate or Rotational Training Program
- Promote From Within
- Mentor Program
- Access to Online Courses
Diversity and Inclusion
- Employee Resource Groups (ERG)
- Diversity, Equity, and Inclusion Program