About the role
This role will be a part of a newly formed Direct team in Spain, and will be working very closely with the Eats and New Verticals teams in Spain, the EMEA central Direct team and cross-functional counterparts.
As an Uber Direct Commercial Manager, you will focus on pursuing new merchants (restaurant and grocery) in Spain to offer our newest "Direct" product by effectively communicating the value proposition of our on-demand delivery for partners (Delivery as a Service). You will be responsible for building the Direct business pipeline, forecasting opportunities, closing complex commercial deals, owning the technical and operational onboarding, and building trustworthy relationships.
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You will play an integral role on a cross-functional team, executing towards our vision and strategy of connecting Ecommerce to final consumers. You will collaborate across internal teams including product, finance, legal, compliance, and operations to provide the best service to our customers!
About Uber Direct
Following the tremendous growth seen in Delivery at Uber since 2020 on the back of increased demand caused by the pandemic, Uber Direct has become a key strategic project for the company worldwide.
Merchants across all categories have increased their investment and interest in their digital and delivery offers. Without having their own on-demand logistics capability, merchants are looking for a partner who can fulfill the requirement for last-mile delivery. With millions of drivers and couriers providing on-demand logistics through our existing marketplaces, Uber is well positioned to allow merchants to use our network of couriers, fulfilling the on-demand last-mile delivery service for orders to their own app and website. Uber Direct is a new business that focuses on last-mile delivery across all verticals - Online Food Delivery, Grocery, Retail, and E-commerce - empowering merchants to deliver orders generated on their own channels (outside of Uber's marketplaces) with the most convenient experience. Direct is rapidly growing the ways in which Uber connects the world.
Uber Direct is a solution that seeks to offer the last-mile delivery service to businesses that sell items through their own online sales channels. This new functionality allows companies to increase their earnings by delivering items to customers while externalizing the service.
Our product gives full visibility to merchants in terms of the estimated earnings, time and distance that the trip will take to be completed; as well as flexibility to offer express or scheduled delivery and set up Proof of Delivery and other features
What You'll Do:
- Prospect into high-value accounts that are ideal targets for Uber Direct (DaaS) and communicate the value of the service - seek and achieve logistics, same-day delivery, and delivery as a service industry knowledge to have enriching conversations with Enterprise accounts
- Develop territory plans to grow Direct's pipeline by partnering with Uber Eats account managers to leverage our marketplace relationships.
- Lead and coordinate end-to-end sales motion for Enterprise Direct prospects including qualification, education, pricing/quoting, contract negotiation to close deals.
- Onboard new merchants by being the project manager for merchants technical integration and operational onboarding on Uber Direct. From integration requirements specification to onboarding execution, be responsible for the go-live of new merchants with Uber Direct.
- Build strategic relationships to gain positioning with decision-makers while driving growth of new Direct business
- Provide opportunity status by regularly updating our CRM, doing weekly forecasts, and participating in quarterly business reviews
- Work closely with Ops teams to identify opportunities for improving our operations for merchants, couriers and end-consumers. Analyze the data in detail to come up with initiatives that will have the greatest impact. Have a pragmatic and hands-on approach to implement quick wins while building more sustainable solutions.
What You'll Need:
- 3+ years experience in B2B end-to-end sales cycle role: sourcing, negotiating and driving contracts to closure
- You're a self-starter and take the initiative to seize opportunities: The Direct team is evolving every day and requires highly motivated individuals who thrive in a fast-paced environment, have high adaptability to change, and have the ability to implement quickly (adjusting from long-term thinking to immediate action tactical responses)
- Shown ability to collaborate and build trust with diverse stakeholder set including senior leadership
- Excitement for solving ambiguous and complex problems - experienced with demonstrating quantitative and qualitative sources to translate complex problems into clear, concise, and practical solutions. You need to be structured and have attention to detail
- Full proficiency in Spanish and English
We welcome people from all backgrounds who seek the opportunity to help build a future where everyone and everything can move independently. If you have the curiosity, passion, and collaborative spirit, work with us, and let's move the world forward, together.
Offices continue to be central to collaboration and Uber's cultural identity. Unless formally approved to work fully remotely, Uber expects employees to spend at least half of their work time in their assigned office. For certain roles, such as those based at green-light hubs, employees are expected to be in-office for 100% of their time. Please speak with your recruiter to better understand in-office expectations for this role.
*Accommodations may be available based on religious and/or medical conditions, or as required by applicable law. To request an accommodation, please reach out to accommodations@uber.com.