Safety Investigations Team Lead II
#Greatmindsdontthinkalike: At Uber, we take pride in our diversity and working environment that sees you as more than just a person that can do the job, but a unique individual that can level up our organization with a perspective only you can offer. Uber provides a truly open culture that encourages all to voice their thoughts.
About the Team
Community Operations is the heart and soul of our #BuildWithHeart approach at Uber. We work with customers, people earning money on the platform and partners at enormous scale. Community Operations helps operationalise every new and existing product and idea that Uber comes up with - it's an organisation that touches every part of Uber!
About the Role
The Safety Investigations Team Lead II (S4) at Uber is a pivotal position within our Community Operations organization, focused on ensuring the safety and security of our users by managing a team of dedicated Safety Investigators. As an S4 Team Lead, you will oversee complex and high-severity safety incidents, ensuring thorough investigations, timely resolutions, and adherence to Uber's safety standards. This role demands a blend of visionary leadership, operational management, and subject-matter expertise to drive performance and maintain high-quality support during critical incidents.
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Your Impact in Role:
- Lead and Mentor: Lead, coach, mentor, and motivate a team of Safety Investigators to navigate sensitive cases and deliver on operational key performance indicators (KPIs) and Service Level Agreements (SLA).
- Manage Performance: Oversee team performance, provide real-time feedback, and conduct regular 1-on-1 meetings to ensure continuous improvement.
- Handle Escalations: Manage high-severity escalations, ensuring timely and effective resolution while maintaining high standards of customer service.
- Drive Process Improvements: Identify opportunities for process improvements, implement changes, and optimize workflows to enhance efficiency and effectiveness.
Basic Qualifications:
- Must be a regular employee of Uber for at least 2 years
- Must have relevant work experience leading people manager
- Must be willing to work in 24x7 shifting schedules, weekends
Preferred Qualifications:
- Must have at least 2 years experience in a people manager role
- Must have extensive background in performance and SLA management
- Must be willing to work in 24x7 shifting schedules, weekends
- Must be willing to work primarily in the Mabalacat site
- Basic familiarity with COPC(r) High Performance Management Techniques (HPMT)
- Foundational knowledge with Lean Six Sigma
- Background in project management
- Experience using AI
Uber's mission is to reimagine the way the world moves for the better. Here, bold ideas create real-world impact, challenges drive growth, and speed fuelds progress. What moves us, moves the world - let's move it forward, together.
Offices continue to be central to collaboration and Uber's cultural identity. Unless formally approved to work fully remotely, Uber expects employees to spend at least half of their work time in their assigned office. For certain roles, such as those based at green-light hubs, employees are expected to be in-office for 100% of their time. Please speak with your recruiter to better understand in-office expectations for this role.
*Accommodations may be available based on religious and/or medical conditions, or as required by applicable law. To request an accommodation, please reach out to accommodations@uber.com.
Perks and Benefits
Health and Wellness
- Health Insurance
- Health Reimbursement Account
- Dental Insurance
- Vision Insurance
- Life Insurance
- FSA With Employer Contribution
- Fitness Subsidies
- On-Site Gym
- Mental Health Benefits
Parental Benefits
- Fertility Benefits
Work Flexibility
- Flexible Work Hours
- Remote Work Opportunities
- Hybrid Work Opportunities
Office Life and Perks
- Casual Dress
- Pet-friendly Office
- Snacks
- Some Meals Provided
- On-Site Cafeteria
Vacation and Time Off
- Paid Vacation
- Unlimited Paid Time Off
- Paid Holidays
- Personal/Sick Days
- Sabbatical
- Volunteer Time Off
Financial and Retirement
- 401(K)
- Company Equity
- Performance Bonus
Professional Development
- Work Visa Sponsorship
- Associate or Rotational Training Program
- Promote From Within
- Mentor Program
- Access to Online Courses
Diversity and Inclusion
- Employee Resource Groups (ERG)
- Diversity, Equity, and Inclusion Program