#Greatmindsdontthinkalike: At Uber, we take pride in our diversity and working environment that sees you as more than just a person who can do the job, but an outstanding individual who can level up our organization with a perspective only you can offer. Uber provides a truly open culture that encourages all to voice their thoughts.
About the Role
As a Claims Associate, you will also work in collaboration with third-party insurers with a focus on timely investigation, routing, and partner concern of claims. You will report to our CommOps Safety team in Hyderabad. Dedication to work in shifts aligning to US Business Time Zone and flexible to work in shifts as per Business Requirements.
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What the Candidate Will Do
- Investigate and submit new claims to insurance carriers by reviewing first reports of loss and supporting materials to accurately identify insurance exposure and resolve applicable insurance policies.
- Demonstrate critical thinking while adhering to established claims processes.
- Accurately respond to inquiries received from insurance carriers and other third parties.
- Demonstrates customer focus when speaking publicly with claimants, drivers, passengers, witnesses, etc.
Alongside that, you might also from time to time be engaged to work on other side projects/new product support initiatives, etc.
Below is a non-exhaustive list of items that may help understand the role requirements better
- Be an excellent communicator: You build trust with users who use Uber/the Uber network/platform through your communication. You have a way with words and enjoy expressing your thoughts in emails and phone conversations.
- You must have a deep understanding of the audience that you are catering to. Strong, grammatically accurate English is a must.
- Be customer-focused: You are passionate about customer experience, and instantly build a rapport with the riders and driver-drivers who use Uber/the Uber network/platform by being insightful, acknowledging the situation, and displaying a genuine willingness to help.
- Be a problem solver: Not all customer issues are straightforward. You are passionate about putting the customer first and finding the right solutions no matter how challenging the situation.
- Apply strong written/electronic communication. The primary method of communication in the role is electronic. Telephonic communication is minimal.
Basic Qualifications:
- Should be a graduate
- Prior experience in a Safety Team is helpful
- Experience in the Insurance / Claims domain is REQUIRED
Preferred Qualifications:
- Ability to learn and apply claims policies and procedures.
- Effective written and verbal communication skills to provide information clearly and concisely and to connect with a variety of partners.
- Outstanding attention to detail.
- Ability to maintain quality in a fast-paced, high-volume environment.
- A high degree of adaptability to meet changing business needs.
- Proficient in multi-tasking through various technology platforms.
- Compromises when vital to help the team achieve goals.
- Maintains balanced working relationships even in disagreement.
- Dedication to work in shifts aligning to the US Business Time Zone and flexible to work in shifts as per Business Requirements
We welcome people from all backgrounds who seek the opportunity to help build a future where everyone and everything can move independently. If you have the curiosity, passion, and collaborative spirit, work with us, and let's move the world forward, together.
Offices continue to be central to collaboration and Uber's cultural identity. Unless formally approved to work fully remotely, Uber expects employees to spend at least half of their work time in their assigned office. For certain roles, such as those based at green-light hubs, employees are expected to be in-office for 100% of their time. Please speak with your recruiter to better understand in-office expectations for this role.
*Accommodations may be available based on religious and/or medical conditions, or as required by applicable law. To request an accommodation, please reach out to accommodations@uber.com.