Safety Investigations Specialist II

About the Role

In this role, you will provide phone support to our rider and driver partners to build trust and encourage customer dedication. A key part of this role will be to provide insights to members of the Leadership Team to help drive continuous improvement.

As a Safety Investigations Specialist II, you will need to provide thorough, detailed support using various support platforms (email, chat, phone) & also thoroughly document case details, analyze information, and provide recommendations to key collaborators from time to time

What the Candidate Will Need / Bonus Points

1. Provide world class customer support through emails and phone calls
2. Work on critical safety incidents reported by riders and driver partners.
3. Document all incidents on JIRA (The safety incident reporting feature)
4. Collaborate with stakeholders and work towards any solution ideal for the incident.
5. Help in improving processes so we always optimize for better customer experience.This involves communicating with high value clients and and eye to retention in times of problems for the clients and companies
6. Contribute to building the team and the organization for long term success

---- Basic Qualifications ----

1. Be an extraordinary communicator: You build trust with riders and driver-drivers who use Uber/the Uber network/platform through your communication. You have a way with words and enjoy expressing your thoughts in your emails and phone conversations that reflect the Uber try hard.
2. In a safety-focused team, it is imperative that you have a deep understanding of the audience that you are catering to, to find the right way to connect with the target audience. Strong, grammatically accurate English & Hindi language skills are a must.
3. Be customer-obsessed: You are passionate about customer experience, and instantly build a rapport with the riders and driver-drivers who use Uber/the Uber network/platform by being informative, acknowledging the situation, and displaying a genuine willingness to help.
4. Be a problem solver: Not all customer issues are straightforward. You are someone who is passionate about putting the customer first and finding the right solutions no matter how challenging the situation.
5. Be process compliant: You should know how to balance freedom of expression and process compliance making it easy for riders and driver-independent drivers to feel the Uber love while making it easy to analyze ways to scale support.

Preferred Qualification

1. Fluency in English and Hindi is a Must with proficiency in either Tamil, Malayalam, Kannada, or Bengali

---- Preferred Qualifications ----

1. Customer empathy - You have a deep understanding of the user experience and the ability to resolve customer support requests in unique and creative ways.
2. Strong written and verbal communication skills including ability to listen effectively and to confidently voice concerns diplomatically.
3. Able to establish trust and effective working relationships with others
4. Ability to leverage multiple resources to inform and support critical decisions
5. Desire to learn - You're a highly motivated self-starter, with an eagerness to learn and grow, and you are receptive to feedback.
6. Adaptability - You are able to adapt to any situation, remain customer centric, and help drive to a resolution.

Uber's mission is to reimagine the way the world moves for the better. Here, bold ideas create real-world impact, challenges drive growth, and speed fuelds progress. What moves us, moves the world - let's move it forward, together.

Offices continue to be central to collaboration and Uber's cultural identity. Unless formally approved to work fully remotely, Uber expects employees to spend at least half of their work time in their assigned office. For certain roles, such as those based at green-light hubs, employees are expected to be in-office for 100% of their time. Please speak with your recruiter to better understand in-office expectations for this role.

*Accommodations may be available based on religious and/or medical conditions, or as required by applicable law. To request an accommodation, please reach out to accommodations@uber.com.

Client-provided location(s): Gajuwaka, India

Job ID: Uber-147497

Employment Type: FULL_TIME

Posted: 2025-08-21T00:30:15