Safety Investigations Specialist I (Dutch Speaker)
Today• Lisbon, Portugal
About The Role
As a Safety Investigations agent, you will work efficiently and optimally through our most critical incidents to drive top results in customer service, accuracy and timely case resolution. Investigators will work closely with our internal customers - Communications, Trust & Safety, Insurance and Legal - to coordinate and facilitate case resolution according to support logic for high severity incidents while balancing external customer service, communications, expectations and demands.
What You Will Do
- Respond to high volume, live queue of sensitive incident inbound cases and/or outbound queues
- Report & document issues with reporting parties using various platforms
- Master multiple knowledge bases and contact management systems
- S1+ under direct supervision, reviews incoming urgent and critical incidents and acts as a first responder in a reported incident
- Respond to driver-partners, riders, eaters, couriers, claimants, third parties, and stakeholders related to incidents/accidents that occur in connection with the platform
- Appropriately support reporting parties, ask thorough questions in order to sufficiently understand the details of the incident, establish an empathetic relationship, and ensure thorough documentation of the conversation
- Categorize incidents/accidents with appropriate contact types for the Special Investigations Unit to further investigate
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Basic Qualifications
- Proficiency in Dutch and English is required
- Strong EQ, emotional regulation, communication, problem-solving, and critical thinking skills
- A minimum of 6 months of customer support experience handling sensitive issues. Crisis center, law enforcement or social work experience.
- Availability to work in rotating shifts from Monday to Sunday (essential)
- Strong sense of responsibility, demonstrating reliability, integrity, and a commitment to maintaining high standards of professionalism in all aspects of work
- Executional excellence
Preferred Qualifications
- Safety experience
- Crisis center, law enforcement or social work experience
Uber's mission is to reimagine the way the world moves for the better. Here, bold ideas create real-world impact, challenges drive growth, and speed fuelds progress. What moves us, moves the world - let's move it forward, together.
Offices continue to be central to collaboration and Uber's cultural identity. Unless formally approved to work fully remotely, Uber expects employees to spend at least half of their work time in their assigned office. For certain roles, such as those based at green-light hubs, employees are expected to be in-office for 100% of their time. Please speak with your recruiter to better understand in-office expectations for this role.
*Accommodations may be available based on religious and/or medical conditions, or as required by applicable law. To request an accommodation, please reach out to accommodations@uber.com.
Client-provided location(s): Lisbon, Portugal
Job ID: Uber-147273
Employment Type: FULL_TIME
Posted: 2025-08-14T00:28:05
Perks and Benefits
Health and Wellness
- Health Insurance
- Health Reimbursement Account
- Dental Insurance
- Vision Insurance
- Life Insurance
- FSA With Employer Contribution
- Fitness Subsidies
- On-Site Gym
- Mental Health Benefits
Parental Benefits
- Fertility Benefits
Work Flexibility
- Flexible Work Hours
- Remote Work Opportunities
- Hybrid Work Opportunities
Office Life and Perks
- Casual Dress
- Pet-friendly Office
- Snacks
- Some Meals Provided
- On-Site Cafeteria
Vacation and Time Off
- Paid Vacation
- Unlimited Paid Time Off
- Paid Holidays
- Personal/Sick Days
- Sabbatical
- Volunteer Time Off
Financial and Retirement
- 401(K)
- Company Equity
- Performance Bonus
Professional Development
- Work Visa Sponsorship
- Associate or Rotational Training Program
- Promote From Within
- Mentor Program
- Access to Online Courses
Diversity and Inclusion
- Employee Resource Groups (ERG)
- Diversity, Equity, and Inclusion Program