About the Role
We are looking for our LATAM Risk and Identity Ops Coordinator, who will be assessing, managing, and minimizing fraud within the Payments Risk & Identity (PR&I) Operations team.
This role is a unique opportunity to help expand our commitment to OCS (Operational Cost Structure) by investigating, mitigating and monitoring fraud trends, while protecting our company, customers and business partners from financial losses and ensuring a safe and secure marketplace for all.
This operations-driven role calls for a combination of creative problem solving, detail-oriented responsibility, risk & fraud knowledge, and interpersonal ability to nurture and guide teams to take Uber as a platform (focused on Delivery), to the next level.
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This role will contribute enormously to the sustainable growth of the Uber Payments business.
What You'll Do
- Focus: The main activities will be aimed to reduce Financial Fraud, Chargebacks, Cash Arrears, Refunds and Appeasements, Promo Abuse, Unsettled transactions, etc. on Online Food Delivery and Grocery
- Develop & Optimize Processes - Develop and implement new risk mitigation solutions and frameworks that improve our ability to detect, measure and intervene against fraudulent activity, including better operational processes, automated systems and upstream design solutions.
- Analytics - Analysis of databases using SQL or Python to review earner (partners), spender (users) and merchants metrics to properly detect fraud and ensure high-quality experiences on the Uber ecosystem.
- Strategy - Choose which projects the team should prioritize, and set a timeline to reach goals quickly.
Product Improvement - Evaluate risk potential of new product features or business lines and inform decision-making at the design and roll-out stages. - Effective Communication - The ideal candidate will need to be able to successfully summarize and communicate investigation results, findings and insights to present to stakeholders.
Given the diverse and broad scope of Uber's business across geographies and territories, the official communication language is English, which is a must for the position.
What You'll Need
- 2+ years of high-performing work experience in Risk, Banking, Online Retailers, Startup, Strategy, Operations, Analytics, Business Development, or a variety of other specialty roles with demonstrated ability in quantitative fields.
- Be proficient in writing SQL queries for large data interpretation and the ability to derive insights from it.
- Technical experience in working with spreadsheets, SQL interfaces, graphs, and pivot table creation. Managing and creating dashboards.
- Proficiency to clearly communicate verbally and written in English.
- Problem solving - Being able to solve high-complexity problems by using logic, common sense and data not only by identifying the root cause of a problem but also being capable of providing actionable insights and mitigation plans.
- Ability to take initiative in a constantly-changing work environment while maintaining flexibility and a collaborative attitude and to drive analysis, get into conclusions and be able to present them to different stakeholders.
- Advanced communication skills that will allow you to clearly explain and present your work and take a prominent role in building constructive debate.
We welcome people from all backgrounds who seek the opportunity to help build a future where everyone and everything can move independently. If you have the curiosity, passion, and collaborative spirit, work with us, and let's move the world forward, together.
Offices continue to be central to collaboration and Uber's cultural identity. Unless formally approved to work fully remotely, Uber expects employees to spend at least half of their work time in their assigned office. For certain roles, such as those based at green-light hubs, employees are expected to be in-office for 100% of their time. Please speak with your recruiter to better understand in-office expectations for this role.
*Accommodations may be available based on religious and/or medical conditions, or as required by applicable law. To request an accommodation, please reach out to accommodations@uber.com.