Risk and compliance specialist l

About the Role

The candidate is responsible for identifying gaps in support and customer experience. How? By supervising task completion to maintain business flow; supervising support responses to ensure the accurate mechanics are followed; support is offered by providing resolution to the rider or driver's issue; dissatisfaction reasons are identified; and by identifying strengths and weaknesses of individual performers.

What the Candidate Will Need / Bonus Points

---- What the Candidate Will Do ----

1. Work on the following four factors: relevance, responsiveness, privilege, and confidentiality
2. Provide accurate, valid, and complete information by using the right methods/tools.
3. Independent decision-making & ready to work in an ambitious and target-based environment.
4. Able to multitask and meet the responsibilities for the day by the achievement of targets on a monthly basis.
5. Able to suggest and make recommendations for process improvements/changes

1. Clear communication: You are a clear and concise communicator with the ability to synthesize a lot of information quickly, highlight the key takeaways, and disseminate useful insights
2. Exploration: The ability to self-serve, investigate and get the data we require will make you much more effective in this role. Self-starter demeanor is a must!
3. Attention to detail with swift execution: We need to do things quickly, and we need to do them well. Balancing those can be challenging, and this should be a strength
4. Problem Solving: Strong problem-solving skills, Excel skills, and ability to make independent decisions
5. Willingness to work in shifts (rotating day/night shifts, rotating weekend offs)

1. A bachelor's degree from any field is preferred
2. Work experience in customer-centric industries is preferred
3. Extensive experience dealing with different markets (countries) and having a good understanding of cultural differences is preferred