Risk and Compliance Specialist III - Operations and Insights SME - Dedupe

About the Role

Risk and Compliance Specialist III - Operations and Insights SME - Dedupe

We're looking for a Senior Subject Matter Expert to investigate safety reports and categorizing these reports as per the Uber standard. By evaluating safety insights to ensure the safety support offered provides correct resolution by investigators, the proper mechanics are followed, and by identifying the strengths and weaknesses of individual performers.

The Senior Subject Matter Expert is a methodical but creative thinker, who has a love of large multi-partner initiatives that require them to innovate, influence, and think both strategically and tactically. The individual must thrive in the type of environment that is ambiguous, fast-paced, and constantly changing. Many of the problems and challenges we face have no textbook solution, so the ability to invent is critical.

1. Perform targeted reviews in order to ensure compliance by examining safety reports
2. Review and provide recommendations for taxonomy improvements with a regional focus
3. Develop case details, analyze evidence, and present recommendations for internal actions to key stakeholders
4. Develop and implement quality assurance evaluations, including creating QA-internal agreements and managing dispute processes.
5. Work on assigned escalations through the Jira queues and met SLA expectations
6. Conduct high priority investigations requiring subject matter expertise
7. Appraises adequacy of internal control systems by completing audit questionnaires
8. Contributes to team effort by accomplishing related results as needed
9. Maintain focus on data integrity and producing work of the highest quality
10. Draft proposals for taxonomy changes and improvements.
11. Work with stakeholders across CommOps and Safety teams. Lead team sessions and bi-weekly meetings, including creating and presenting the necessary decks.
12. Identify and promote continuous improvement opportunities in training, process, and policies
13. Participate or lead projects or initiatives for continuous improvement
14. Support agents with quick questions that can be answered without an escalation needed
15. Coordinate with the Knowledge team to turn quality data into learning opportunities for both new and tenured auditors.Think strategically to drive initiatives which improve support quality, site calibration & deliver business insight from review results
16. Constantly monitor the queue to maintain the SLA under control based on a strategy previously defined.

1. Minimum 2-year of experience in Fraud/Safety at Uber
2. Experience working in a highly detail-oriented environment, demonstrating a high degree of diligence and accountability
3. Exceptional written and verbal communication skills
4. Exceptional reading and interpretation ability, attention to detail
5. Resistance to stress and pressure of working with high severity cases
6. Passion for driving quality and process improvement. Confident presenting feedback and findings to stakeholders
7. Exceptional written and verbal communication skills
8. Confident presenting findings to upper management
9. Ability to work cross-functionally with other departments
10. High accountability and self-motivated to meet deadlines

1. Safety Experience
2. Specific examples of the necessity of paying attention to detail
3. Specific examples of articulating noticed trends to drive change