About the role
Global Safety, Identity, Risk, and Payments is innovating the way Uber manages safety-related contacts, contributing to the goal of offering world-class customer support by identifying areas of opportunity and strengths through consistent review of interactions.
This position is responsible for reviewing user documents and selfies to verify facial similarities, quality, and potential fraud, in accordance with the standards established by our programs team, ensuring the safety of our partners and users.
The ideal candidate is someone methodical yet creative, with a passion for investigation and process improvement. They should thrive in an ambiguous, fast-paced, and constantly changing environment. Many of the challenges we face do not have an obvious solution, so the ability to innovate is essential.
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What You'll Do
- Develop specialized knowledge in your team's workflow and conduct account analyses.
- Develop case details, analyze evidence, and present recommendations for internal actions to key stakeholders.
- Provides the final decision about appeals to determine if the account should be activated or not.
- Manage a high caseload.
- Learn and master various systems used in the work environment.
- Contribute to team results by performing related activities as needed.
- Maintain a focus on data integrity and produce work of the highest quality.
Basic Qualifications
- Advanced English (reading and writing) - Level: B2+.
- Experience in highly detail-oriented environments, demonstrating a high degree of diligence and responsibility.
- Excellent written and verbal communication skills.
- Strong reading and interpretation skills, with attention to detail.
- Resilience to stress and pressure when working with high-severity cases.
- Passion for quality and process improvement; confidence to present feedback and findings to stakeholders.
- Proficiency in productivity tools (email, calendar), Google Suite, or Microsoft Office (Excel, PowerPoint).
- Ability to work in a team with a sense of shared purpose.
Preferred Qualifications
- Experience in fraud detection or document verification.
Your English will be assessed during the recruitment process.
We welcome people from all backgrounds who seek the opportunity to help build a future where everyone and everything can move independently. If you have the curiosity, passion, and collaborative spirit, work with us, and let's move the world forward, together.
Offices continue to be central to collaboration and Uber's cultural identity. Unless formally approved to work fully remotely, Uber expects employees to spend at least half of their work time in their assigned office. For certain roles, such as those based at green-light hubs, employees are expected to be in-office for 100% of their time. Please speak with your recruiter to better understand in-office expectations for this role.
*Accommodations may be available based on religious and/or medical conditions, or as required by applicable law. To request an accommodation, please reach out to accommodations@uber.com.