Program Specialist IV (Payments)

About the Role

Our Payments Program team in Krakow is dedicated to driving operational excellence by uncovering insights, identifying improvement opportunities, and executing projects that make payments support smoother, faster, and more reliable. As a Program Specialist, you will play a key role in transforming data into actionable improvements, directly impacting both efficiency and customer experience.

What You Will Do

• Analyze payment processes and data to identify inefficiencies, risks, or improvement opportunities.
• Design, scope, and execute improvement projects from idea to implementation.
• Collaborate with cross-functional stakeholders across operations, engineering, and product teams.
• Monitor project performance and provide clear reporting on impact and progress.
• Proactively recommend solutions to enhance payment processes and customer experience.

Basic Qualifications

• Strong analytical skills with experience in data analysis and deriving actionable insights.
• Proven ability to execute projects and deliver measurable improvements.
• Excellent written and verbal communication skills in English.
• Experience with SQL, Excel, or other data analysis tools.
• Background in program management, operations, or process improvement within financial services or tech environments.
• Ability to thrive in a fast-paced, cross-functional environment and manage multiple priorities.

Preferred Qualifications

• Familiarity with payments operations, risk, or customer support processes.
• Experience in Cash Payment Methods and Payment Compliance Processes.

Uber's mission is to reimagine the way the world moves for the better. Here, bold ideas create real-world impact, challenges drive growth, and speed fuelds progress. What moves us, moves the world - let's move it forward, together.

Offices continue to be central to collaboration and Uber's cultural identity. Unless formally approved to work fully remotely, Uber expects employees to spend at least half of their work time in their assigned office. For certain roles, such as those based at green-light hubs, employees are expected to be in-office for 100% of their time. Please speak with your recruiter to better understand in-office expectations for this role.

*Accommodations may be available based on religious and/or medical conditions, or as required by applicable law. To request an accommodation, please reach out to accommodations@uber.com.

Client-provided location(s): Krakow, Poland

Job ID: Uber-149056

Employment Type: FULL_TIME

Posted: 2025-10-15T00:29:27