Program Manager, Outside Counsel & Vendor Operations

About the Role

We are seeking a Program Manager to join our Outside Counsel & Vendor Operations team, with a focus on optimizing outside counsel and vendor operations. This individual will play a critical role in scaling our vendor billing operations through meticulous administration, efficient processes, and seamless cross-functional collaboration.

The ideal candidate is organized, proactive, and thrives in a fast-paced, "all hands on deck" environment. They bring a "buck stops here" mindset and a passion for operational excellence.

What You'll Do:

• Manage the End-to-End Matter Lifecycle: Collaborate with partners across Finance, Supplier Management, and Accounting to oversee vendor onboarding, contracting, billing compliance, and timely payment processing.
• Lead Billing Operations for Legal Vendors: Oversee daily operational workflows including spend approvals, matter setup, vendor onboarding, purchase order (PO) creation, invoice review, and payment coordination.
• Support Financial Planning and Forecasting: Partner with Accounting and Finance teams to provide vendor and matter-level data to support accruals, budget tracking, and forecasting activities.
• Administer the E-Billing Platform: Own the end-to-end management of our e-billing system, including user provisioning, system setup and configuration, issue resolution, API integrations, and training/support for internal and external stakeholders.

• 5+ years of relevant experience in vendor operations, legal billing, or a related field
• In-depth knowledge of legal billing processes and familiarity with systems such as SimpleLegal, Coupa, or similar e-billing platforms
• Hands-on experience with Procure-to-Pay (P2P) workflows, including PO creation, invoice validation, and payment coordination

• Exceptional written and verbal communication skills, with a proven ability to collaborate effectively across legal, finance, and procurement teams
• Strong attention to detail and organizational skills, with the ability to manage multiple priorities in a dynamic, fast-paced environment
• Experience working with Salesforce or similar platforms to support operational workflows or data management
• Proven ability to build strong relationships and influence across business leaders and cross-functional teams; highly collaborative with a track record of gaining trust and driving alignment
• Self-starter with a strategic mindset, strong problem-solving skills, and a bias for action in fast-paced environments
• Naturally curious and analytical, with the ability to identify root causes and proactively surface and address issues
• Demonstrates the highest levels of integrity, ethics, and accountability in all interactions and decision-making
• Enthusiastic about Uber and the opportunity to have a big impact!