US&C Field Operations is part of the Global Community Operations organization which provides customer support to Uber Customers. Uber relies on Field Ops to provide support for our community's toughest issues types, and provides an environment to pilot support for new products or test new support modalities or processes. We're looking for a Program Manager to join our US&C Field Ops Project Management Office and manage key projects across our organization.
What You'll Do
- Own the project governance process from strategy to implementation, with a focus on implementation of new customer support programs or modalities
- Work cross-functionally with the US&C Program and FieldOps Leaders to develop and strategically deliver key initiatives that will help drive the US&C FieldOps organization forward
- Develop analytical frameworks to support prioritization of programs and decision making
- Build, maintain, and communicate detailed reporting models on status of key programs and initiatives
- Partner closely with regional and global business partners to provide insights that drive decisions around process, policy, and service models changes.
- Communicate the key program outcomes and insights to key partners
- Lead large, complex projects as needed
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Basic Qualifications
- Minimum 4 years of project / program management experience
- Bachelor's degree or equivalent experience
Preferred Qualifications
- High-growth operations or startup experience
- Experience in service-industry, customer support, manufacturing or distribution in a high-volume and very fast-paced environment
- Self-motivated with a strong affinity for strategic problem solving and driving action
- Ability to balance important priorities
- Comfortability accessing and adopting new technology including GenAI
- Persuasive written and verbal communication skills across diverse functions and teams
- Ability to balance attention to detail with swift implementation
- Experience using data to make key decisions and drive meaningful insights
- Excellent project management skills and ability to lead cross-functional projects. Ability to plan and implement complex projects and ensure the end-to-end support strategy is accomplished
- PMP preferred
- MBA's preferred
For Chicago, IL-based roles: The base salary range for this role is USD$116,000 per year - USD$128,500 per year.
For Phoenix, AZ-based roles: The base salary range for this role is USD$103,000 per year - USD$114,500 per year.
For all US locations, you will be eligible to participate in Uber's bonus program, and may be offered an equity award & other types of comp. You will also be eligible for various benefits. More details can be found at the following link https://www.uber.com/careers/benefits.
Uber is proud to be an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires accommodation, please let us know by completing this form.
Offices continue to be central to collaboration and Uber's cultural identity. Unless formally approved to work fully remotely, Uber expects employees to spend at least half of their work time in their assigned office. For certain roles, such as those based at green-light hubs, employees are expected to be in-office for 100% of their time. Please speak with your recruiter to better understand in-office expectations for this role.