About the Role
As a Product Manager for Customer Obsession, you will be responsible for the strategy and development of support solutions to deliver exceptional customer experiences across mobile, web, and voice platforms for Uber's new businesses. You will be using best of breed technologies (including AI/machine learning) and innovative design thinking to accomplish this at a scale that has never been done before in the industry.
What the Candidate Will Do
- Define the roadmap and lead the execution of support solutions for Uber's new business.
- Work closely with the Core Product team and a massive global community operations organization to build efficient and scalable customer support experiences.
- Internalize and deeply understand Uber's mission and strategies, as well as the mission and objectives of your specific team.
- Distill vision and strategy for the team, get all members of cross-functional team #superpumped.
- Be incredibly truth-seeking. Collect whatever data is necessary to inform product direction, whether in the form of competitive intel, user behavior or other business metrics. Solicit and welcome critical feedback.
- Drive cross-functional team to set qualitative objectives and quantitative goals.
- Drive innovation, definition, deliverables planning (roadmap) and design of entirely new Uber products and product features to deliver against team and company goals. Requires challenging all members of cross-functional team (engineering, design, data science etc.) to think boldly and creatively and then funnel that energy into concrete products and execution plans.
- Make tradeoff decisions based on technical and business insights and experimentation
- Monitor and measure launched products and feed insights back into the product development process to drive growth
- Clearly communicate product plans, benefits and results, as appropriate, to a spectrum of audiences, from internal stakeholders to Uber executives, employees, and customers
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Basic Qualifications
- 4+ years experience delivering highly successful web or mobile products with your signature all over them
- Bachelor's degree in a relevant field such as Computer Science, Information Systems, or Business (bonus points for MBA)
- Passion for Uber's mission and the company's hybrid technology / operations nature.
- A deep desire to grow and learn
Preferred Qualifications
- Strong understanding of core product management practices, including roadmap planning, stakeholder management, and cross-functional collaboration.
- Finger-tippiness with data. You find a way to get the data you need and whip it into an insightful story with no help. You know how to demonstrate this data to make decisions without getting stuck in analysis paralysis
- Grittiness: You don't hesitate to take initiative and address something hands-on, you persevere when others give up
- A "driver" personality - constantly pushing toward clarity and delivery while balancing the need for great collaboration
For San Francisco, CA-based roles: The base salary range for this role is USD$161,000 per year - USD$179,000 per year.
For Sunnyvale, CA-based roles: The base salary range for this role is USD$161,000 per year - USD$179,000 per year.
For all US locations, you will be eligible to participate in Uber's bonus program, and may be offered an equity award & other types of comp. You will also be eligible for various benefits. More details can be found at the following link https://www.uber.com/careers/benefits.
Uber is proud to be an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires accommodation, please let us know by completing this form.
Offices continue to be central to collaboration and Uber's cultural identity. Unless formally approved to work fully remotely, Uber expects employees to spend at least half of their work time in their assigned office. For certain roles, such as those based at green-light hubs, employees are expected to be in-office for 100% of their time. Please speak with your recruiter to better understand in-office expectations for this role.