Process Optimization Specialist (Amplify - Product)
About the Role
Uber is looking for a Process Optimization Specialist to expand its Team in Krakow.
The Krakow Center of Excellence is taking a new highway to become a major Technology Hub in Central & Eastern Europe, focusing on Process Optimization, Data Analytics & Automation.
You will execute Business Processes that are essential to keep the Uber Operations in good functioning order.
You will ensure your actions are run properly and on time, meeting the expectations in terms of Quality and Service Level Agreements (SLAs), by following the Standard Operating Procedures (SOPs).
While executing these Processes, you will identify areas of improvement, conduct root-cause analyses, build data-driven strategies and implement your enhancements, iteratively and incrementally.
To drive these continuous improvements, you will work closely in collaboration with other Team Members, Data Analysts like Automation Specialists, as well as Subject-Matter Experts.
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This is a great opportunity if you want to further develop your analytical skills, learn how to enhance Processes (by writing SQL Queries, using Google Scripts) and create actionable insights for large-scale operations, with concrete impacts.
What You'll Do
- Execute Business Processes within defined SLAs
- Maintain High Quality of execution
- Proactively identify areas of improvement in Process Execution
- Build insights on how to optimize these Processes and make them more efficient
- Improve Technical Skills continuously to match evolving Business needs
What You'll Need
- Strong Analytical Skills
- Basic Knowledge of SQL
- Good Knowledge of Google Sheets (Reporting & Trend Analysis)
- Attention to detail
- Excellent written and spoken English (fluent)
- Motivation to learn all along the way and improve continuously
- Ability to work on your own initiative independently (proactive) or in Group (excellent teammate)
Uber's mission is to reimagine the way the world moves for the better. Here, bold ideas create real-world impact, challenges drive growth, and speed fuelds progress. What moves us, moves the world - let's move it forward, together.
Offices continue to be central to collaboration and Uber's cultural identity. Unless formally approved to work fully remotely, Uber expects employees to spend at least half of their work time in their assigned office. For certain roles, such as those based at green-light hubs, employees are expected to be in-office for 100% of their time. Please speak with your recruiter to better understand in-office expectations for this role.
*Accommodations may be available based on religious and/or medical conditions, or as required by applicable law. To request an accommodation, please reach out to accommodations@uber.com.
Perks and Benefits
Health and Wellness
- Health Insurance
- Health Reimbursement Account
- Dental Insurance
- Vision Insurance
- Life Insurance
- FSA With Employer Contribution
- Fitness Subsidies
- On-Site Gym
- Mental Health Benefits
Parental Benefits
- Fertility Benefits
Work Flexibility
- Flexible Work Hours
- Remote Work Opportunities
- Hybrid Work Opportunities
Office Life and Perks
- Casual Dress
- Pet-friendly Office
- Snacks
- Some Meals Provided
- On-Site Cafeteria
Vacation and Time Off
- Paid Vacation
- Unlimited Paid Time Off
- Paid Holidays
- Personal/Sick Days
- Sabbatical
- Volunteer Time Off
Financial and Retirement
- 401(K)
- Company Equity
- Performance Bonus
Professional Development
- Work Visa Sponsorship
- Associate or Rotational Training Program
- Promote From Within
- Mentor Program
- Access to Online Courses
Diversity and Inclusion
- Employee Resource Groups (ERG)
- Diversity, Equity, and Inclusion Program