We believe that our people are the secret to our success. Our people team are at the core of our #BuildWithHeart value. As we grow, scale and diversify our business across APAC, you will be instrumental in partnering with the business to build a world class-employee experience.
About the Team
On Uber's Employee and Labor Relations (ELR) team, we clear the path to an empowered employee experience by fostering a healthy and productive culture. We do this by working directly with our employees to help them navigate workplace challenges such as conflict and issues related to misconduct.
About the Role
We are looking for a specialised case management expert to conduct workplace investigations into employee relations concerns and support overall positive employee engagement. You'll provide guidance and support to other case managers and make recommendations to business leaders to help resolve workplace concerns.
Want more jobs like this?
Get jobs delivered to your inbox every week.
Our ideal teammate will thrive in an "all hands on deck" environment, loves solving people and employment related issues, and can pivot quickly between case management and employee support.
The Impact You'll Have
- Manage Employee Relations (ER) cases involving interpersonal conflict and/or allegations of HR policy violations (e.g. harassment, discrimination, bullying, retaliation, etc)
- Analyze context, facts, and documentation gathered within ELR's case management process to develop balanced recommended actions that address any misconduct and restore damaged relationships
- Facilitate restorative conversations (mediated discussions) between employees with an emphasis on repairing relationships
- Maintain confidential records within a shared case management tool; leverage the case management tool to identify themes affecting employee groups or subgroups, and develop a measured response related to trends
- Foster effective relationships with HR, Employment Legal, and business leaders at all levels
- Actively support ELR priority projects
The Experience You'll Bring
- Undergraduate Degree and a minimum of 7+ years of experience in employee relations, mediation, or human resources-additional years of experience awarded for relevant advanced degrees
- Demonstrated case management skills to include: planning, organisation, attention to detail, and ability to deliver multiple tasks or competing priorities within a time-sensitive environment
- Advanced written and verbal communication skills-must be an impactful and persuasive communicator at all levels of the organization
- Significant case management (workplace investigations) capabilities paired with a thorough understanding of Australian (or APAC) employment principles, concepts, policies and standards
- Proven expertise in developing and implementing policy and educational programs to address legislative changes, ensuring compliance and promoting awareness
- Proven data analytics skills with expertise in applying case precedent to inform recommendations and using case data to perform trend analysis
- Strong data management skills with a focus on enhancing team-wide data standards and practices
- Direct experience with conflict management techniques such as mediation and restorative practices
- The ability to mentor teammates across a global ELR team and work independently to drive results at a high level without day-to-day supervision
We welcome people from all backgrounds who seek the opportunity to help build a future where everyone and everything can move independently. If you have the curiosity, passion, and collaborative spirit, work with us, and let's move the world forward, together.
Offices continue to be central to collaboration and Uber's cultural identity. Unless formally approved to work fully remotely, Uber expects employees to spend at least half of their work time in their assigned office. For certain roles, such as those based at green-light hubs, employees are expected to be in-office for 100% of their time. Please speak with your recruiter to better understand in-office expectations for this role.
*Accommodations may be available based on religious and/or medical conditions, or as required by applicable law. To request an accommodation, please reach out to accommodations@uber.com.