Premium Support Specialist III - Shuttle
2 days ago• Chicago, IL
About the Role
The Community Operations organization at Uber is responsible for delivering world-class customer support to riders, drivers, eaters, and couriers. Within our Community Operations organization, our business development team focuses on revenue generating activity.
We support Uber's largest Shuttle clients. As a Premium Support Specialist III, you'd own mission-critical escalations, communicate clearly with enterprise stakeholders, and move SLA/CSAT while driving contact-reduction and process/product improvements with Ops/Product/AM. If you've led end-to-end escalations and turned insights into fixes, this is your lane.
What the Candidate Will Need / Bonus Points
What the Candidate Will Do
- Provide high quality support to clients
- Meet sales or revenue generation goals
- Sell to, onboard, and manage relationships with clients
- Engage in lead generation or prospecting
- Uncover prospects' business challenges and highlight the business' value proposition
- Communicate with clients over various mediums
- Identify best practices for sales
- Communicate and engage with external stakeholders
- Support team with campaign and/or prioritization management
- Partner with internal teams to drive business recommendations
- Sell to or manage large or high revenue segments
- Upskill team members through consolidating best practices (e.g., SME, Product Strategy, and local expertise)
- Partner with internal stakeholders to resolve or escalate client concerns & outages
- Analyze and track trends & issues
- Collaborate with Sales and/or Ops team to upsell, upskills, and provide product recommendations to drive sales
- Identify and recommend new programs based on data
- Demonstrate strong product knowledge
Basic Qualifications
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- 1+ years of sales, or account management experience providing email and phone support (chat support a plus)
Preferred Qualifications
- Experience providing chat-based support
- At least 2 years of customer support experience in B2B, sales, case management, or client management environment
- Experience coaching and motivating team members
For Chicago, IL-based roles: The base hourly rate amount for this role is USD$28.75 per hour.
You will be eligible to participate in Uber's bonus program, and may be offered other types of comp. You will also be eligible for various benefits. More details can be found at the following link https://www.uber.com/careers/benefits.
Uber's mission is to reimagine the way the world moves for the better. Here, bold ideas create real-world impact, challenges drive growth, and speed fuels progress. What moves us, moves the world - let's move it forward, together.
Uber is proud to be an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires accommodation, please let us know by completing this form.
Offices continue to be central to collaboration and Uber's cultural identity. Unless formally approved to work fully remotely, Uber expects employees to spend at least half of their work time in their assigned office. For certain roles, such as those based at green-light hubs, employees are expected to be in-office for 100% of their time. Please speak with your recruiter to better understand in-office expectations for this role.
Client-provided location(s): Chicago, IL
Job ID: Uber-147741
Employment Type: FULL_TIME
Posted: 2025-10-02T00:30:24
Perks and Benefits
Health and Wellness
- Health Insurance
- Health Reimbursement Account
- Dental Insurance
- Vision Insurance
- Life Insurance
- FSA With Employer Contribution
- Fitness Subsidies
- On-Site Gym
- Mental Health Benefits
Parental Benefits
- Fertility Benefits
Work Flexibility
- Flexible Work Hours
- Remote Work Opportunities
- Hybrid Work Opportunities
Office Life and Perks
- Casual Dress
- Pet-friendly Office
- Snacks
- Some Meals Provided
- On-Site Cafeteria
Vacation and Time Off
- Paid Vacation
- Unlimited Paid Time Off
- Paid Holidays
- Personal/Sick Days
- Sabbatical
- Volunteer Time Off
Financial and Retirement
- 401(K)
- Company Equity
- Performance Bonus
Professional Development
- Work Visa Sponsorship
- Associate or Rotational Training Program
- Promote From Within
- Mentor Program
- Access to Online Courses
Diversity and Inclusion
- Employee Resource Groups (ERG)
- Diversity, Equity, and Inclusion Program