Premium Support Specialist
Today• Seoul, South Korea
About the Role
The South Korea CX team's mission is to deliver outstanding, data-driven support experiences for Uber for Business (U4B) clients. As a founding member, you'll help establish the foundation of U4B CX in Korea-driving service excellence, client satisfaction, and operational scalability for our customers.
Your Impact In Role
- PSS client inflow management: Drive resolution of complex problems by leveraging internal resources and using multiple communication channels including email and messaging (possibly Zoom also).
- Stakeholder management: Collaborate effectively with U4B Sales/Account Managers and Implementation Leads to keep them apprised of client concerns, with possible client onsite visits.
- Project management: Plan and execute projects-including localization and process standardization-to improve the customer experience for U4B admins and clients.
- BAU efficiency: Ensure daily BAU operations for U4B run efficiently and sustainably, maintaining high standards of service and process consistency.
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The Experience You'll Bring
- Fluent in Korean and English (both written and spoken).
- Minimum 2 years of experience in customer support, account management, or operations (preferably in a B2B environment).
- Strong communication, analytical, and stakeholder management skills with proven attention to detail.
Preferred Qualifications
- Experience working in global or regional CX or operations organizations.
- Familiarity with SQL, Google Sheets, or data analytics for reporting and insight generation.
- Experience with process improvement or project management initiatives.
- Proven ability to support enterprise or high-value clients in tech or service industries.
Uber's mission is to reimagine the way the world moves for the better. Here, bold ideas create real-world impact, challenges drive growth, and speed fuelds progress. What moves us, moves the world - let's move it forward, together.
Offices continue to be central to collaboration and Uber's cultural identity. Unless formally approved to work fully remotely, Uber expects employees to spend at least half of their work time in their assigned office. For certain roles, such as those based at green-light hubs, employees are expected to be in-office for 100% of their time. Please speak with your recruiter to better understand in-office expectations for this role.
*Accommodations may be available based on religious and/or medical conditions, or as required by applicable law. To request an accommodation, please reach out to accommodations@uber.com.
Client-provided location(s): Seoul, South Korea
Job ID: Uber-150389
Employment Type: FULL_TIME
Posted: 2025-11-05T00:37:03
Perks and Benefits
Health and Wellness
- Health Insurance
- Health Reimbursement Account
- Dental Insurance
- Vision Insurance
- Life Insurance
- FSA With Employer Contribution
- Fitness Subsidies
- On-Site Gym
- Mental Health Benefits
Parental Benefits
- Fertility Benefits
Work Flexibility
- Flexible Work Hours
- Remote Work Opportunities
- Hybrid Work Opportunities
Office Life and Perks
- Casual Dress
- Pet-friendly Office
- Snacks
- Some Meals Provided
- On-Site Cafeteria
Vacation and Time Off
- Paid Vacation
- Unlimited Paid Time Off
- Paid Holidays
- Personal/Sick Days
- Sabbatical
- Volunteer Time Off
Financial and Retirement
- 401(K)
- Company Equity
- Performance Bonus
Professional Development
- Work Visa Sponsorship
- Associate or Rotational Training Program
- Promote From Within
- Mentor Program
- Access to Online Courses
Diversity and Inclusion
- Employee Resource Groups (ERG)
- Diversity, Equity, and Inclusion Program