People Operations Specialist

About the Team

Uber's People Operations team ensures that employees of Uber have a seamless support experience from the onboarding onwards. We are the center-point between the different People functional areas, the operational specialists who know the answers to employee questions, and if not, how to connect people who do. People Operations Team handles complex support queries as passed on from other teams and specifically our scaled support teams.

About the Role

We are seeking a proactive and detail-oriented People Ops Specialist to deliver case resolution and ensure employees receive accurate, timely, and employee-centric support across all topics, with focus on benefits and leave. This role manages escalations from other teams, partners closely with the Benefits experts, and helps improve processes to create scalable, compliant, and seamless experience delivery across the organization.

The People Operations Specialist is primarily responsible for the administration to support our employees and managers with inquiries and support continuous improvement of regional HR processes. In addition, you will support a subject matter expert in one or more employee life cycle programs.

What You'll Do

1. Maintain and update data within our HR Systems, ensuring a high degree of accuracy;
2. Provide high-quality support to employees by responding to questions and escalating issues as necessary through our global employee platform (ServiceNow);
3. Support the integrity of our data by running regular audits and reporting;
4. Provide clear, empathetic, and compliant guidance to employees regarding health, retirement, leave, and other benefit programs;
5. Act as a liaison between employees, benefits vendors, and internal stakeholders to resolve escalated inquiries and ensure service consistency;
6. Collaborate with Payroll, Legal, People Partners, and the Benefits teams on cases requiring cross-functional input;
7. Maintain and update knowledge base articles to enable earlier resolution and reduce repeat escalations;
8. Identify process or system gaps and recommend improvements to enhance efficiency and accuracy;
9. Analyze leave and benefits-related data and case trends in ServiceNow (or similar systems) to recommend proactive solutions;
10. Participate in operations projects, contributing operational insights and implementation support;
11. Provide on-site support in the Amsterdam office as required.

1. Professional proficiency in English and Dutch.
2. Minimum 2 years of HR or Scaled Operations experience, with a focus on employee data, leave and benefits administration;
3. Ability to independently manage moderate-complexity issues with strong judgment and minimal escalation;
4. Strong problem-solving skills and ability to work independently;
5. Able to balance accuracy, compliance, and employee experience in a fast-paced, dynamic environment;
6. Strong customer service and administrative skills;

1. Experience in a shared services or centralized HR environment preferred
2. Familiarity with HR systems (e.g., Workday, Oracle HCM, ServiceNow)
3. Experience with applying Dutch labor law (e.g. UWV matters
4. Bachelor's degree preferred