About the Role
We're looking for a high-performing People Operations Coordinator to join our U.S. team, based in Chicago. In this role, you will provide Tier 2 support for employee inquiries, partner with key HR stakeholders, and manage employee lifecycle processes with precision and empathy. This is a unique opportunity to operate in a fast-paced, employee-focused environment with direct impact on Uber's day-to-day operations.
We're seeking someone who is proactive, articulate, and passionate about HR support. The ideal candidate has prior experience using Workday or Oracle HCM, and is confident navigating ServiceNow or a similar ticketing system. You're a strong team player who thrives on problem-solving and providing exceptional service.
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*This is a hybrid position. Being present in the Chicago office every Tuesday through Thursday is mandatory.
What the Candidate Will Do
- Provide timely and empathetic Tier 2 HR support to employees across the U.S., resolving inquiries and managing more complex cases escalated from Tier 1.
- Own employee lifecycle processes including onboarding, offboarding, data changes, and leaves of absence-ensuring accuracy, compliance, and efficiency.
- Operate as a Workday or Oracle HCM power user, updating employee data and running audits with precision.
- Manage case resolution in ServiceNow, escalating issues appropriately while maintaining SLAs and service excellence.
- Collaborate closely with Payroll, Benefits, HR Business Partners, and Legal on employee cases, ensuring seamless handoffs and clear communication.
- Support documentation and standard operating procedures for Tier 1 and Tier 2 teams.
- Identify process gaps and propose improvements to enhance the employee experience and streamline operations.
- Participate in ad hoc projects and cross-functional initiatives to support People Operations priorities.
Basic Qualifications
- 2 years of experience in People Operations, HR Support, or a related field.
Preferred Qualifications
- 2 + years of experience in People Operations, HR Support, or a related field.
- Bachelor's degree in Human Resources, Business Administration, or related field.
- Hands-on experience with Workday or Oracle HCM, plus familiarity with ServiceNow or equivalent case management tools.
- Proven ability to manage employee requests and lifecycle transactions with attention to detail and confidentiality.
- Strong written and verbal communication skills; confident interacting with all levels of employees and stakeholders.
- Proactive, self-motivated, and adaptable-comfortable with ambiguity and able to navigate change.
- Demonstrated ability to work both independently and collaboratively within a high-performing team.
- Experience supporting U.S. employee populations with exposure to employment regulations and compliance considerations.
- Process improvement mindset, with a track record of suggesting or implementing optimizations in workflows or tools.
- Willingness to be on-site in the Chicago office at least three days per week (Tuesday-Thursday).
For Chicago, IL-based roles: The base hourly rate range for this role is USD$32.94 per hour - USD$34.62 per hour.
You will be eligible to participate in Uber's bonus program, and may be offered other types of comp. You will also be eligible for various benefits. More details can be found at the following link https://www.uber.com/careers/benefits.
Uber is proud to be an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires accommodation, please let us know by completing this form.
Offices continue to be central to collaboration and Uber's cultural identity. Unless formally approved to work fully remotely, Uber expects employees to spend at least half of their work time in their assigned office. For certain roles, such as those based at green-light hubs, employees are expected to be in-office for 100% of their time. Please speak with your recruiter to better understand in-office expectations for this role.