Partner Operations & Success Manager

#GreatMindsDon'tThinkAlike AtUber, we take pride in the diversity of our people and their ideas. We welcome people from all backgrounds who seek the opportunity to help build a future where everyone and everything can move independently. If you have the curiosity, passion, and collaborative spirit, work with us, and let's move the world forward together.

About the Role:

The Retail Customer Success team partners with Uber's most strategic retail merchants to unlock growth and deliver a world-class experience. This role focuses on building scalable operations: owning workflows, streamlining processes, and driving automation - whilst also flexing into merchant-facing support when required. You'll directly impact how our team operates and how our partners succeed.

Your impact in role:

• Own and execute recurring workflows that support Retail Partner Success at scale, documenting processes for consistency and scalability.
• Identify inefficiencies and deliver improvements through automation, standardisation, or offshoring.
• Use data (Sheets, SQL) to monitor partner performance and highlight risks or opportunities.
• Flex into merchant-facing support when required, answering questions, troubleshooting issues, and supporting account initiatives.

What you'll need:

• 2-4 years' experience in operations, business analysis, or customer success in a fast-paced or tech-driven environment.
• Advanced proficiency in Google Sheets (complex formulae, queries, pivot tables).
• Working knowledge of SQL, with the ability to pull and interpret data.
• Highly organised, detail-oriented, and comfortable managing multiple priorities.

What will help:

• Exposure to customer-facing work such as customer success, account management, or partner support.
• Strong commercial awareness and the ability to engage confidently with merchant stakeholders.
• Experience with automation tools or low-code platforms (e.g., Google Apps Script).

Uber's mission is to reimagine the way the world moves for the better. Here, bold ideas create real-world impact, challenges drive growth, and speed fuelds progress. What moves us, moves the world - let's move it forward, together.

Offices continue to be central to collaboration and Uber's cultural identity. Unless formally approved to work fully remotely, Uber expects employees to spend at least half of their work time in their assigned office. For certain roles, such as those based at green-light hubs, employees are expected to be in-office for 100% of their time. Please speak with your recruiter to better understand in-office expectations for this role.

*Accommodations may be available based on religious and/or medical conditions, or as required by applicable law. To request an accommodation, please reach out to accommodations@uber.com.

Client-provided location(s): Melbourne, Australia, Sydney, Australia

Job ID: Uber-147915

Employment Type: FULL_TIME

Posted: 2025-09-19T00:26:44