Operations Manager, US&C Consumer Ops, Retail

About the Role

Uber Eats is seeking a Strategic Operations Manager to lead data-driven user engagement strategies across our Retail verticals. You'll be responsible for identifying high-potential user cohorts, crafting targeted engagement strategies, and optimizing platform levers to drive repeat behavior and long-term retention.

This role blends analytical rigor with executional depth-you'll analyze user funnels, performance trends, and promotional impact to build scalable, high-impact programs. You'll partner cross-functionally to activate the right product surfaces and messages at the right time, ensuring users stay engaged and convert more deeply.

We're looking for someone who thrives in fast-paced environments, moves fast with data, and can turn insights into structured, repeatable playbooks that fuel growth.

• Build: Create more creative and efficient processes to target users with promotions and impressions in a compelling way to generate awareness and repeated engagement
• Analyze: Quantify everything you do. Utilize data-driven decision making to understand business trends and craft your recommendations to senior leadership
• Test and improve: Create a roadmap to methodically increase the impact and efficiency of our promos and communications
• Turn strategy into action: Program manage all aspects of user development and maturation, including weekly spend & CRM tactics, and other in-app levers that impact our growth
• Collaborate: Work with a number of stakeholders like Legal, Data Science, Marketing, and Product to deliver the tools we need to deliver growth

• 3+ years of operations, business/ general management, growth operations, strategy, planning, management consulting or similar experience
• Excellent written and verbal communication skills
• Strong analytical skills and the ability to tackle problems logically; Data-driven approach to decision making and sound business judgment to determine project performance and financial viability, grounded in analytical thinking

• 1+ years experience in Management consulting, marketplace growth operations, or strategy work in a large business
• Grocery or Retail experience
• Proficiency in Excel/ Google Sheets, SQL preferred
• Bias toward action and master simplifier - constantly pushing toward alignment, clarity and execution on tight timelines
• Phenomenal collaborator and someone who proactively partners across teams
• Self-motivated, works independently and possess strong organization and time management skills
• Creative approach that enjoys experimentation and is willing to take bold bets despite risk of failure
• Strong communicator, especially with external partners or clients