About the Role
As the Operations Manager for Uber Eats in Spain, you'll lead the charge in scaling one of Uber's most dynamic last-mile delivery offerings. From launching delivery fleets to optimizing operational models and driving product innovation, you'll be building the foundation for sustainable growth in a high-impact, high-visibility role.
You'll craft and execute strategic initiatives that enhance merchant experience, streamline commercial operations, and amplify product-market fit across diverse verticals like Food, Grocery, and Retail. Your work will directly influence how we deliver value to our customers and partners in one of Uber's most exciting emerging businesses.
This is an opportunity to move the real world-combining operational excellence, innovation, and collaboration to shape the future of logistics in Spain.
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This role is based in Madrid
What You Will Do
- Translate data into strategy: Define, track, and optimize KPIs to uncover insights and drive improvements. Build analytical frameworks and dashboards that inform critical decisions and unlock business growth.
- Design scalable operations: Build and automate robust, efficient processes that elevate our merchants' and couriers' experiences. Identify friction points, automate low-impact tasks, and create tools that boost the efficiency of our Account Management team.
- Accelerate commercial impact: Partner with Sales and Account Management to identify customer needs, develop go-to-market strategies, and shape tactical solutions for new verticals and segments.
- Be the product-market voice: Act as the strategic bridge between Spain's operations and global Product teams. Surface local insights, influence product roadmaps, and ensure successful rollouts of new features.
- Collaborate cross-functionally: Lead initiatives that span Legal, Comms, Employment, Community Operations, and beyond to ensure seamless execution and alignment across the business.
What You Will Need
- At least 2 years of proven experience in operations, strategy, or consulting roles, ideally in tech, logistics, or marketplace businesses.
- Strong analytical skills with a data-first mindset; fluency in tools like SQL or Excel to build models and drive insights.
- Demonstrated problem-solving abilities, with a track record of independently delivering impact in fast-paced environments.
- Experience designing or optimizing operational processes and leveraging automation to scale.
- Strong collaboration and stakeholder management skills; ability to align across commercial, product, and cross-functional teams.
- Passion for innovation and continuous improvement; curiosity and drive to build from scratch and iterate quickly.
- Comfort with ambiguity and rapid change - you thrive in environments where no two days are the same.
We welcome people from all backgrounds who seek the opportunity to help build a future where everyone and everything can move independently. If you have the curiosity, passion, and collaborative spirit, work with us, and let's move the world forward, together.
Offices continue to be central to collaboration and Uber's cultural identity. Unless formally approved to work fully remotely, Uber expects employees to spend at least half of their work time in their assigned office. For certain roles, such as those based at green-light hubs, employees are expected to be in-office for 100% of their time. Please speak with your recruiter to better understand in-office expectations for this role.
*Accommodations may be available based on religious and/or medical conditions, or as required by applicable law. To request an accommodation, please reach out to accommodations@uber.com.