Operations Manager, Payments

About the Role

Reporting to the COO, this role will be responsible for operational aspects of regulatory requirements for payments activities within Uber Payments UK, a UK-based Electronic Money Institution (EMI). This role will be key in ensuring compliance with FCA regulations and industry best practices by ensuring that operational processes are run smoothly and robustly.

What the Candidate Will Need / Bonus Points

---- What the Candidate Will Do ----

1. Ensure compliance with specific regulatory mandates impacting UPUK's operations such as Operational Resilience, Business Continuity, Consumer Duty, Cyber Security and Privacy
2. Implement necessary changes to operational processes to ensure compliance.
3. Prepare and submit internal and external operational reports as required
4. Support external and internal audits to identify and address compliance gaps in UPUK's operations
5. Be the lead on risk assessment exercises and controls testing for UPUK operations
6. Be the lead on UPUK Ops policies and SOP frameworks
7. Collaborate with engineering, risk, compliance, legal, engineering, Payment Ops, and CommOps teams.
8. Collaborate with LoBs on new products and initiatives impacting UPUK

---- Basic Qualifications ----

1. Degree in Engineering and/or Business Management
2. Experience in an operational role at an Electronic Money Institution or a Payment Institution.
3. Broad understanding of key Payments operational areas such as Operational Resilience, Financial Crime, PSD2, Consumer Duty, and GDPR
4. Technical understanding of payments systems, processes and integrations.
5. Strong written and verbal communication skills

---- Preferred Qualifications ----

1. Certification in product management or project management (e.g., PRINCE2, PMP, Agile).
2. Experience of working in an e-commerce business

Uber's mission is to reimagine the way the world moves for the better. Here, bold ideas create real-world impact, challenges drive growth, and speed fuelds progress. What moves us, moves the world - let's move it forward, together.

Offices continue to be central to collaboration and Uber's cultural identity. Unless formally approved to work fully remotely, Uber expects employees to spend at least half of their work time in their assigned office. For certain roles, such as those based at green-light hubs, employees are expected to be in-office for 100% of their time. Please speak with your recruiter to better understand in-office expectations for this role.

*Accommodations may be available based on religious and/or medical conditions, or as required by applicable law. To request an accommodation, please reach out to accommodations@uber.com.

Client-provided location(s): London, United Kingdom

Job ID: Uber-145434

Employment Type: FULL_TIME

Posted: 2025-08-30T00:25:13