Operations Manager, Global Marketplace Ops, Retail

About the Role

We are seeking a passionate and customer-centric Operations Manager to join our Groceries and Retail business in the Experience and Quality team for Global Operations. You will play a key role in improving order quality, shopper proficiency, and customer satisfaction, ensuring consumers get what they need delivered on time and with high standards.

In this role, you will collaborate across multiple functions (Tech, CommOps, Merchant Operations, Catalog) to reduce defect rates, cancellations, and fraud, while ensuring accurate and seamless order fulfillment. You will focus on executing quality programs, generating insights, and supporting product launches that enhance the consumer, courier, and merchant experience.

This role is ideal for someone who is analytically strong, execution-oriented, and eager to learn how global operations and product intersect in a fast-paced environment.

What You'll Do

• Program support & execution: Contribute to global quality initiatives, define and track goals/KPIs with guidance, and support execution of impactful workstreams across regions.
• Product collaboration: Partner with Product and Tech teams to validate requirements, support go-to-market planning for new features, and monitor performance post-launch.
• Performance monitoring: Track and report on Experience KPIs. Build dashboards, identify trends, and escalate insights to leadership for decision-making.
• Insights generation: Conduct deep-dive analyses to identify quality detractors and propose actionable improvements that can scale across markets.
• Cross-functional collaboration: Work with CommOps, Legal, and other Ops teams to ensure quality standards and compliance are maintained globally.

Basic Qualifications

• 3+ years in Operations, Strategy, Planning, or related fields.
• Bachelor's degree in Business, Engineering, Computer Science, Economics, or related.
• Proficiency in SQL and Excel/Google Sheets; strong analytical skills.
• Demonstrated ability to use data to diagnose problems and influence decision-making.

Preferred Qualifications

• Experience coordinating programs or projects in fast-paced environments.
• Strong problem-solving skills with ability to dive deep into details while keeping sight of the bigger picture.
• Experience collaborating with cross-functional teams and influencing stakeholders.
• Excellent written and verbal communication skills, including building presentations for leadership.
• Ability to thrive in ambiguous and dynamic environments.

For San Francisco, CA-based roles: The base salary range for this role is USD$106,000 per year - USD$118,000 per year.

You will be eligible to participate in Uber's bonus program, and may be offered an equity award & other types of comp. You will also be eligible for various benefits. More details can be found at the following link https://www.uber.com/careers/benefits.

Uber's mission is to reimagine the way the world moves for the better. Here, bold ideas create real-world impact, challenges drive growth, and speed fuels progress. What moves us, moves the world - let's move it forward, together.

Uber is proud to be an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires accommodation, please let us know by completing this form.

Offices continue to be central to collaboration and Uber's cultural identity. Unless formally approved to work fully remotely, Uber expects employees to spend at least half of their work time in their assigned office. For certain roles, such as those based at green-light hubs, employees are expected to be in-office for 100% of their time. Please speak with your recruiter to better understand in-office expectations for this role.

Client-provided location(s): San Francisco, CA

Job ID: Uber-147794

Employment Type: FULL_TIME

Posted: 2025-08-29T00:53:16