Operations Manager, Financial Business Group APAC

About the Role

The Financial Business Group, part of Uber's Global Commerce organization, powers the design and scale of financial services that boost engagement and unlock new revenue streams. This high-visibility role sits at the intersection of strategy and operations, shaping Uber's financial services footprint in line with our global payments strategy across APAC.

We're seeking an Operations Manager to own Uber's Earner Financing portfolio in APAC - driving growth, efficiency, and impact at scale. You'll be shaping the financial future of millions of earners, building and scaling a portfolio at the heart of Uber's financial ecosystem, alongside some of the brightest minds in tech and finance.

What the Candidate Will Do

1. Own the Portfolio: Take end-to-end accountability for Uber's earner financing programs in APAC; from build, operational execution to growth strategy.
2. Scale Financing Solutions: Drive adoption and expansion of financing products by identifying opportunities, optimizing processes, and collaborating with cross-functional teams.
3. Operational Excellence: Build and refine workflows that ensure earners have a smooth financing experience that is reliable, fast, and transparent.
4. Partner with Stakeholders: Work closely with Payments Legal, Financial Services BD, Strategic Finance, Product, Engineering, Risk, Compliance, Marketing, and country teams to deliver scalable and regionally tailored solutions.
5. Measure Impact: Track portfolio health and performance, leveraging data to identify risks, unlock efficiencies, and fuel growth.

1. Proven Expertise: 4+ years in banking, e-commerce, or consulting (strategy/operations), with hands-on experience in portfolio management, credit products, or lending operations. SQL skills a plus for turning data into action.
2. Operator Mindset: A proactive self-starter who thrives in fast-paced environments, balancing big-picture strategy with the ability to pivot quickly into tactical execution.
3. Influential Collaborator: Strong track record of building trust-based relationships and driving alignment across global, matrixed organizations under tight deadlines.
4. Problem Solver at Heart: Passion for cracking complex, ambiguous problems. You bring structure, leverage both data and insights, and turn challenges into clear, practical solutions.
5. Sharp Business Acumen: Exceptional judgment and critical thinking, with the ability to use data to set priorities and shape impactful strategies.