Operations Manager

About the role

As the leader of Uber's Marketplace Operations team in Argentina, you will have a unique opportunity to shape and scale our platform across a dynamic, multi-sided marketplace. Your work will directly impact the experience of users, driving operational excellence and platform reliability.

We're looking for a strategic and innovative operator with a passion for solving complex problems at scale. You should bring a strong track record of operational execution, cross-functional stakeholder leadership, and people management. You'll inspire and develop a team of talented Operations Managers while designing solutions that optimize the balance of supply and demand in one of the world's most sophisticated platforms.

This is a high-impact role where you will craft and execute strategies that directly affect pricing, engagement, growth, and overall marketplace health.

What the candidate will do

• Lead and scale a high-performing, fast-paced operations team focused on delivering a best-in-class marketplace experience.
• Set the vision, strategy, and operational roadmap for the Argentinean Marketplace Operations org, aligning team OKRs with Uber's broader business goals.
• Drive operational excellence across the lifecycle - from acquisition to engagement and retention - optimizing reliability and efficiency.
• Collaborate cross-functionally with Product, Finance, Policy & Communications, Legal, Local and Central Operations teams to align on priorities and deliver results.
• Design and implement scalable solutions across key levers like batching, dispatch, pricing, and supply initiatives that improve the health of the overall marketplace.

What you'll need

• 5+ years of experience in strategy, operations, consulting, analytics, finance, or technology.
• 1+ years of direct people management experience.
• Critical thinking and analytical rigour, as you will be dealing with data (reports, experiments, pricing models) and scaling processes.
• Experience with data-based decision-making - exercising good judgement in ambiguous circumstances, and effectively communicating across a diverse team.
• Strong Excel skills, other database experience helpful. Comfortable learning and using new software tools (e.g., SQL).

Bonus points

• 5+ years of experience in operations, strategy, business development, or related fields, ideally with experience in high-growth or tech environments.
• Demonstrated success in leading complex, multi-stakeholder projects to completion.
• Strong business judgment, with a data-informed approach to problem-solving and decision-making.
• Deep understanding of platform dynamics and the ability to optimize across different sides of a marketplace.
• Passion for building and leading high-performing teams, fostering team culture, and driving career development.
• Excellent stakeholder management skills with experience in priorities alignment and trade-off proposals.
• User-focused mindset, constantly seeking to improve the overall experience for all platform participants.
• Comfort with ambiguity and thriving in fast-paced, constantly evolving environments.
• Ability to abstract from the day-to-day operations to design a high-level strategy for the team, while also diving deep into problem-solving when needed.

Uber's mission is to reimagine the way the world moves for the better. Here, bold ideas create real-world impact, challenges drive growth, and speed fuelds progress. What moves us, moves the world - let's move it forward, together.

Offices continue to be central to collaboration and Uber's cultural identity. Unless formally approved to work fully remotely, Uber expects employees to spend at least half of their work time in their assigned office. For certain roles, such as those based at green-light hubs, employees are expected to be in-office for 100% of their time. Please speak with your recruiter to better understand in-office expectations for this role.

*Accommodations may be available based on religious and/or medical conditions, or as required by applicable law. To request an accommodation, please reach out to accommodations@uber.com.

Client-provided location(s): Buenos Aires, Argentina

Job ID: Uber-147737

Employment Type: FULL_TIME

Posted: 2025-09-03T00:30:31