About the Role
The operations coordinator is responsible for managing rider operations at a local level, acting as the first point of contact for identifying and resolving app issues, overseeing rider appeasement and payment processes, and leading local competitive intelligence efforts. It involves driving strategic initiatives like new product launches, airport operations, vendor and partner relationship management, marketing campaigns, and on-the-ground acquisition strategies. Additionally, the role includes budget planning, content creation, event coordination, and supporting cross-functional teams to enhance rider and driver experiences across various touchpoints.
What the Candidate Will Do
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- Act as the first point of contact for identifying and resolving local app issues, including routing problems, incorrect navigation tiles, and communication bugs.
- Lead local rider appeasement efforts and manage rider payment topics such as cash handling and arrears.
- Gather and track competitive intelligence, covering pricing, product launches, advertising efforts, and market differentiators.
- Own and execute local Ops-Driven Acquisition strategies, including on-the-ground vendor relationship management and event-based campaigns.
- Support marketing efforts by planning and coordinating campaigns, creating content, managing brand approvals, and building a year-long event calendar in collaboration with cross-functional teams.
- Plan and manage local budgets for operations and marketing activities.
- Support rider engagement and business development teams with relationship management efforts, including partnerships like Capitec equivalents.
- Manage airport operations strategy, including visibility, signage, reducing friction with stakeholders, setting performance targets, and running airport-specific initiatives.
- Oversee deployment and monitoring of new products, driver configurations, and campaign performance.
- Stay informed on PUDOs, venues, and events to support forecasting, campaign planning, surge adjustments, and participation when necessary.
What the Candidate Will Need
- Bachelors degree (Business related) - Marketing, finance, economics, supply chain management etc.
- SQL is a plus
- Experience in project management is required
---- Preferred Qualifications ----
- Bachelors degree (Business related) - Marketing, finance, economics, supply chain management etc.
- SQL (1-2 years)
- Experience in project management is required
We welcome people from all backgrounds who seek the opportunity to help build a future where everyone and everything can move independently. If you have the curiosity, passion, and collaborative spirit, work with us, and let's move the world forward, together.
Offices continue to be central to collaboration and Uber's cultural identity. Unless formally approved to work fully remotely, Uber expects employees to spend at least half of their work time in their assigned office. For certain roles, such as those based at green-light hubs, employees are expected to be in-office for 100% of their time. Please speak with your recruiter to better understand in-office expectations for this role.
*Accommodations may be available based on religious and/or medical conditions, or as required by applicable law. To request an accommodation, please reach out to accommodations@uber.com.