Manager, Quality Programs, AV Fleets

At Uber, we are changing the way consumers 'go anywhere and get anything' by extending our platform to incorporate autonomous vehicles. We believe that the future of transportation will rely on a hybrid network of human-driven and autonomous vehicles that supports gradual introduction of this new technology alongside human drivers. Today, Uber is emerging as the platform of choice for AV technology partners and fleet operators. As the industry continues to mature, partners will benefit from Uber's go-to-market and operations expertise to commercialize autonomous vehicles at scale. The Manager of Quality Programs will monitor and ensure that fleet operators who clean, charge, maintain, and ensure high uptime autonomous fleets on the Uber network are adhering and complying with operational standards and improving efficiency to safely and effectively deliver positive business results.

About the Role -

Your role will include creating and implementing Uber's first-of-a-kind AV Fleet Quality Assurance Program to support scalable global deployment of AVs on Uber's network. You will work with AV developers, fleet operators, industry experts, and other ecosystem partners to execute this program across AV fleet operations partners globally. You will also support the ever evolving needs of the AV fleet operations globally, from developing scalable structures, processes and dashboards to supporting the development of new fleet operations standards, and supporting close alignment across Safety, Tech, Operations, etc.

1. Quality Assurance Program Design and Ownership: Create and implement a comprehensive Quality Assurance Program tailored to autonomous vehicle fleet operations (i.e, cleaning, charging, and maintaining vehicles for high availability).
2. Audit Management: Conduct thorough audits of AV fleet partners; measure adherence to operational and quality standards and support development of action plans for improvement. Use audit insights to inform continuous improvement strategies and close performance gaps.
3. Partner Management: You will independently manage relationships with Uber's fleet operations partners across a range of quality, audit and continuous improvement processes
4. Performance Monitoring: Monitor and analyze quality performance metrics, and prepare detailed reports to communicate findings and recommendations to partners and stakeholders. Establish mechanisms to drive ongoing performance improvement and optimize outcomes over time.
5. Compliance Management: Collaborate closely with Uber's regulatory, safety, and legal teams, as well as applicable external partners to ensure AV fleet operational standards adequately reflect evolving regulatory requirements.
6. Cross-functional Collaboration: Lead cross-functional teams in the execution of quality processes, identifying areas for improvement and driving initiatives for quality enhancements across AV fleet operations deployments. Serve as a catalyst for continuous improvement efforts cross functionally.
7. Positive Quality Culture: Foster a quality-centered culture internally and externally by providing leadership, training, and support. Promote operational discipline and a mindset of continuous improvement at every level of the organization.
8. Lead Priority Ad hoc Initiatives: Embrace the #OneUber spirit to lead and support other strategic initiatives for the fleet operations team, from expanding standards, establishing dashboards, setting up structure and processes for scale, etc.

1. Minimum of 5 years of experience in quality program development and implementation compliance management within the automotive transportation or other highly regulated sector.
2. Deep understanding of Quality Programs, processes and methodologies
3. Ability to build relationships with and manage external partners, including strong communication skills
4. Strong analytical abilities, with proficiency in quality metrics

1. Experience creating and implementing net new Quality Assurance programs
2. Experience and understanding of compliance, regulatory and audit standards
3. Understanding of AV technologies and applicable industry regulations, or experience in other related regulatory environments.
4. Experience managing safety, quality assurance, or compliance functions within autonomous vehicle operations, specifically.