Manager, Middle East AV Operations
About the Role
We are seeking an all-star operator to join the Autonomous Mobility & Delivery (AM&D) team to help launch and scale our autonomous deployments in the Middle East.
This role will help build Uber's Autonomous future in the Middle East with AV partners - including supporting the overall launch process for new partners and cities, daily monitoring of existing deployments, and driving growth across the region. You will effectively prioritize and adapt actions based on results and evolving AV trends.
This role will involve working effectively with AV partners and cross functionally across regional ops, fleet ops, tech, marketing, policy and legal as we launch new autonomous deployments to ensure their success. You will also be responsible for managing and monitoring the performance as we launch and executing on tactics to scale in the market. As we partner with trustworthy developers, fleet operators, and cities to bring about AV services, you'll be thinking about how to achieve success with early pilots and writing the playbook for future expansions.
What the Candidate Will Do
- Own end-to-end workstreams related to AV launch, deployment, and ongoing operations in your region - with cross-functional and external partners
- Collaborate with many different skilled individuals across Uber, including fleet operations, engineering, product management, legal, policy, safety, marketing, and regional operations teams
- Use data to surface insights, develop and track metrics
- Anticipate problems and craft inventive, efficient solutions to a variety of challenges
- Pressure test assumptions and accurately assess program risks
- Work closely with other teams and third parties to experiment and ensure alignment that we are delivering on our goals
- Contribute to the evolving strategy by identifying areas where our customer experience or internal operations could improve
- Thrive in an environment of responsibility and independence, making smart judgements in spite of ambiguity and defending them to leadership
What the Candidate Will Need
- Bachelor's degree or equivalent
- Min 6 years of experience with a proven track record of data analytics and operations management
- SQL experience. Ability to build queries and generate insights, not just data.
---- Preferred Qualifications ----
- Stakeholder Management and experience partnering with cross-functional teams and external partners
- Uber Marketplace + Ops experience to understand the complex dynamics of a launch and ongoing operations
- Experience in planning, setting metrics, developing roadmaps, and designing processes
- A continuous improvement approach, with a history of quick adaptation and self-directed learning
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Perks and Benefits
Health and Wellness
- Health Insurance
- Health Reimbursement Account
- Dental Insurance
- Vision Insurance
- Life Insurance
- FSA With Employer Contribution
- Fitness Subsidies
- On-Site Gym
- Mental Health Benefits
Parental Benefits
- Fertility Benefits
Work Flexibility
- Flexible Work Hours
- Remote Work Opportunities
- Hybrid Work Opportunities
Office Life and Perks
- Casual Dress
- Pet-friendly Office
- Snacks
- Some Meals Provided
- On-Site Cafeteria
Vacation and Time Off
- Paid Vacation
- Unlimited Paid Time Off
- Paid Holidays
- Personal/Sick Days
- Sabbatical
- Volunteer Time Off
Financial and Retirement
- 401(K)
- Company Equity
- Performance Bonus
Professional Development
- Work Visa Sponsorship
- Associate or Rotational Training Program
- Promote From Within
- Mentor Program
- Access to Online Courses
Diversity and Inclusion
- Employee Resource Groups (ERG)
- Diversity, Equity, and Inclusion Program