Manager, Global Strategy & Planning for CommOps

About the Role

The Manager, Global Strategy & Planning, will deliver high priority strategy projects across the Community Operations organization, which is responsible for providing customer care globally. Based in San Francisco but working with teams around the world, this role will apply expert project and stakeholder management skills to execute complex global, cross-functional projects to materially improve Uber's operations.

In this role, you will support leadership with company-wide decision-making through your critical thinking, strategic mindset, and data-driven approach. You should have excellent problem-solving, time-management, cross-functional leadership, and written communication skills coupled with the ability to clearly and compellingly articulate and present complex information to stakeholders at all levels of the business.

What You Will Do

1. Help design and launch global CommOps strategies for customer support, including running analysis and developing strategic insights into region- and function-spanning projects that enable Uber Leadership's decision-making
2. Help identify opportunities in our processes and operating models, and support strategic projects aimed at making improvements with global impact
3. Scope new opportunities across verticals & industries, performing a broad range of quantitative and qualitative analysis
4. Develop executive-level communications and presentations for Uber's leadership to drive key stakeholder alignment and communicate how projects and recommendations are connected to larger customer support goals
5. Provide thought leadership on problems without precedent by setting strategic priorities, aligning the vision, and sharing best practices
6. Design and lead collaborative working models with other teams across CommOps and Uber

1. Bachelor's degree
2. Minimum 5 years of work experience, with at least 2 years of corporate strategy, investment banking, or strategy / operations consulting experience
3. Experience in communicating with and presenting to senior leaders
4. Experience collaborating and influencing others in a cross-functional team environment

1. MBA, Master's degree in Economics, Business, Finance, or other quantitative fields
2. 6 years of experience in strategy consulting or investment banking, or 7 years in corporate strategy
3. Critical thinking / ability to understand strategic business drivers across disparate businesses
4. Autonomous thinker / worker with ability to independently drive projects from scope to delivery with a self-driven and disciplined approach
5. Highly structured, organized, and detail oriented approach to work
6. Demonstrated ability to own and execute on multiple major strategic projects / programs simultaneously
7. Advanced Excel / data analysis skills with demonstrated experience building financial / economic / analytical models, both high-level and detailed
8. Advanced PowerPoint / presentation skills with demonstrated experience crafting executive-ready material (presentations, recommendations) and working closely with senior leaders
9. Experience working in highly collaborative, matrixed work environments
10. Experience leading large cross-functional and data-driven projects