Localization Technical Program Manager (LLMOps)

About the Role

The localization team seeks an experienced technical program manager (TPM) to expand our Localization Operations (LocOps) team. In this role, you will be focusing on the Client and vendor technology integration through our translation piple and operationalize end to end content delivery. You will also be collaborating with localization, internationalization teams, and tech vendors. You will coordinate with the ML/AI team and various product managers to streamline integration, elevating translation quality and productivity. Furthermore, you'll be responsible for troubleshooting tool-related issues and backing the localization team. Serving as a liaison between the localization program management team, the localization experience program team, multiple stakeholders, and tech vendors, you will optimize localization tools and processes sufficiently meet all functionality, efficiency, and scalability requirements. An ideal candidate should hold technical skills to solve complex problems and devise scalable solutions to build and execute the tech programs. Effective relationship management, technical acumen, and a collaborative mindset are fundamental for this role.

What the Candidate Will Need / Bonus Points

---- What the Candidate Will Do ----

1. Assist the localization operation team by maintaining the efficient operation of all translation pipelines and tools. Debug tools embedded in Perl and Python scripts and verify that no translation projects are left pending in the pipeline.
2. You will require to utilize, develop, and optimize tools and processes compatible with a vendor-neutral model. This implies that all tools and processes established, proposed, and implemented for the Uber translation pipeline should remain neutral.
3. Define, manage, and maintain localization tools and processes. You should also be capable of identifying inefficiencies and optimizing for scalability and efficiency.
4. Act as the primary contact for all Client and Vendor relationships, particularly regarding localization tools and integrations and build on-demand services or tools if needed to scale the problems
5. Maintain and update machine translation models and glossaries continuously to improve translation quality for both real-time and on-demand translations.
6. Collaborate closely with translation vendors to address any issues concerning translation projects, thereby ensuring improvements in overall integration..
7. Develop & maintain key relationships with stakeholder and the localization team
8. As a Technical Program Manager, your responsibilities will include documenting every element of the scripts and tools that you create.
9. Collect requirements about the necessary localization tools and quality control processes from Localization Program Managers (LPgMs) and Localization Experience Program Managers (LXPMs). Subsequently, partner with Internationalization Engineering to drive requirements.
10. Capable of writing scripts and maintaining codes for operational tools.
11. Author and/or review PRDs related to Tools and Systems that improve globalization (g11n) across Uber.
12. Work closely with PMs/Engineers on product roll-outs, tool improvements/automation, and tech planning

---- Basic Qualifications ----

1. BA/BS degree in computer science or equivalent with some coding experience with mathematics, or a related field
2. 2 years of localization operations experience in the high-tech industry on the client side
3. 1 year of experience in a machine-learning role from a previous position.
4. Understand scripting languages such as Python, Perl, Java, and SQL
5. Proven track record in streamlining complex processes and improving workflow efficiency
6. Ability to navigate ambiguity, work independently and be able to chart the direction of projects
7. Strong analytical and problem- solving experience, coupled with excellent business judgment
8. Great negotiation skills and ability to prioritize tasks in a dynamic environment
9. Very detail-oriented, quality-focused and proactive in solving problems
10. Excellent written and verbal communication skills and the ability to manage multiple and diverse stakeholders across businesses and leadership levels
11. Self-directed - you need to take the initiative in tackling large problems head- on
12. Quality driven - you will help set the direction of the Uber brand - we need people who are committed to excellence
13. Excellent team player
14. Passionate about Uber and our mission

Experience using CAT tools as an LPgM/LQPgM to manage our localization pipeline & workflows (e.g. Phrase, Smartling, Idiom WorldServer, and Trados) is a plus

---- Preferred Qualifications ----

1. You are fluent in languages other than English
2. Have experience in development or a background working as a TPM in localization in a previous role.
3. Knowledge of Phrase/Memsource, MT, LLM/GenAI is a huge plus

Uber's mission is to reimagine the way the world moves for the better. Here, bold ideas create real-world impact, challenges drive growth, and speed fuelds progress. What moves us, moves the world - let's move it forward, together.

Offices continue to be central to collaboration and Uber's cultural identity. Unless formally approved to work fully remotely, Uber expects employees to spend at least half of their work time in their assigned office. For certain roles, such as those based at green-light hubs, employees are expected to be in-office for 100% of their time. Please speak with your recruiter to better understand in-office expectations for this role.

*Accommodations may be available based on religious and/or medical conditions, or as required by applicable law. To request an accommodation, please reach out to accommodations@uber.com.

Client-provided location(s): Mexico City, Mexico

Job ID: Uber-146176

Employment Type: FULL_TIME

Posted: 2025-08-17T00:25:48