Localization Operation Program Manager II

About the Role

The Uber Localization Team is seeking a Localization Operations Program Manager with a strong background in localization operations. In this pivotal role, you will define and drive the mission and vision for our localization operations for Uber and its clients, with a focus on optimizing operational processes and workflows, and enhancing translation quality through tools such as GenAI and ML models-all while prioritizing scalability and cost-effectiveness.

Your leadership will be crucial in researching and identifying the most promising MT and LLM models to meet the needs of both internal and external clients. You will collaborate closely with the Localization (L10n) team, cross-functional teams within Uber, vendors, MLOps/LLMOps specialists, and external clients, leading end-to-end operations in the India Standard Time (IST) zone.

This role is essential in supporting both our internal and external teams and is aligned with our commitment to excellence in localization and global communication.

What the Candidate Will Need / Bonus Points

---- What the Candidate Will Do ----

Lead Operations: Manage a small team of contractors to resolve technical and operational challenges, such as project bottlenecks, tool and automation issues, and drive automation initiatives and gap analysis.

Product Development: Work directly with program managers and engineers to create Product Requirement Documents (PRDs) and drive product development.

Client Requirement Management: Collaborate closely with clients to gather requirements and translate them into actionable deliverables.

Vendor and Asset Management: Coordinate with vendors for translation handoff, create and manage TMS templates, projects, and jobs, and oversee localization assets such as MT (Machine Translation), TM (Translation Memory), TB (Term Base), SG (Style Guide), and others.

---- Basic Qualifications ----

1. Education: Bachelor's degree in Computer Science, Program Management, or an equivalent technical field.
2. Experience:
3. At least 2 years of experience running operations in CMS/TMS and handling MT/ML/AI or other machine learning programs within a medium to large-sized company (either on the client or vendor side).
4. Minimum 1 year of experience in localization within the high-tech industry, from either the client or vendor side.
5. Operational Skills:
6. Ability to streamline complex processes and enhance workflow efficiency, with guidance from senior team members.
7. Basic understanding of Localization Operation Program roles and day-to-day functions.
8. Basic knowledge of localization and internationalization processes.
9. Professional Qualities:
10. Strong analytical and problem-solving abilities, with excellent business judgment.
11. Capacity to navigate ambiguity, work independently, and guide projects with minimal supervision.
12. High attention to detail, proactive, and quality-oriented mindset.
13. Excellent written and verbal communication skills.
14. Ability to manage stakeholders across multiple businesses, both internally and externally, with guidance from senior team members.
15. Self-directed, with a willingness to take initiative and confront substantial challenges.
16. Commitment to quality that aligns with and influences the direction of the Uber brand.
17. Excellent team player.
18. Passionate about Uber and our mission.

1. Technical Knowledge:
2. Solid understanding of localization operations, including the deployment and use of MT and LLM models, associated costs, and use cases for both internal and external clients.
3. Familiarity with NLP and computational aspects of MT/LLM.