About the Role
At Uber, delivering world-class support to our partners-riders, drivers, restaurants, merchants, and more-is critical to our success. Building the capabilities of our support teams to consistently exceed service expectations is both a challenge and a mission.
As Program Manager, Learning & Development, you'll help implement global learning strategies across regions. Partnering with the Global Program Lead and key stakeholders, you'll deliver scalable, high-quality learning experiences aligned with global goals, while tailoring solutions to local needs, ensuring consistency across different regions and in a global context.
The focus of this role is to project manage global and regional L&D program requests, with a strong emphasis on competencies and skills-based learning for global strategic initiatives. The ideal candidate will bring consulting experience specifically in the area of skills-based learning, with a proven ability to guide organizations in developing and implementing frameworks that align learning with business-critical capabilities. This is an excellent opportunity for a results-driven, hands-on learning professional with robust program management expertise, and regional experience with the ability to operate effectively in a global environment. You will be part of a global L&D team dedicated to delivering impactful learning solutions that enhance business performance and build workforce skills at scale.
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Your Impact in Role!
Global Program Management with regional context
- Plan, manage, and execute learning initiatives that align with global L&D strategies for the regions you are accountable for.
- Own regional and global program timelines, resources, risks, and ensure quality and on-time delivery.
- Coordinate with internal teams (Design, Ops, Delivery, Tech) to enable the execution of L&D programs at scale.
Stakeholder Engagement
- Partner with regional and global business stakeholders to understand local and global needs, priorities, and capability gaps.
- Serve as a trusted point of contact for L&D in the region; managing communications and expectations effectively and enabling the project management of both global & regional projects.
- Support regional adoption of global learning programs by tailoring messaging and support materials.
Consulting & Needs Assessment
- Collaborate and align on priorities with the Global Program Lead to localize needs assessments and learning strategies where required.
- Surface region-specific insights, trends, and feedback to inform program design and continuous improvement.
- Mapping competency and skills-based learning needs to support global strategic projects
Learning Delivery Enablement
- Manage the rollout and communication strategy to enable regional delivery.
- Support the adaptation of learning content to regional cultural, language, or regulatory contexts where required in partnership with the global operations and translation teams.
Measurement & Continuous Improvement
- Track and report program performance metrics at the regional level, aligned with global evaluation frameworks.
- Collect participant feedback and business impact data to recommend improvements and demonstrate ROI.
- Leverage feedback loops to drive continuous improvement and localization efforts.
Innovation & Best Practices
- Stay current on regional L&D trends, and learner preferences.
- Contribute to global knowledge-sharing by documenting lessons learned and regional success stories avoiding duplication of efforts.
- Leverage and use the APPLY framework (5 Moments of Need) as applicable: Align to Business Priorities, Design the Solution, Build and Test, Measure and Evaluate.
The Experience You'll Bring!
Basic Qualifications:
- Bachelor's Degree with 4-6 years of relevant experience.
- Proven project management skills, including organization, time management, and prioritization.
- Track record of leading and delivering large-scale projects across regions or business units.
- Experience using metrics and learning evaluation tools for decision-making.
- Proficiency with project and asset management tools (e.g., JIRA, Asana).
Preferred Qualifications:
- Project Management Professional certification, such as: PMP, PRINCE2, Agile or ScrumMaster certification.
- Experience in education, learning & development, or training.
- Familiarity with Learning Management Systems (LMS) or eLearning content authoring tools.
- Experience in a customer service environment (e.g., call centers, customer service environments).
- Familiarity with global learning methodologies (e.g., ADDIE, Kirkpatrick,5 Moments of Need, APPLY framework) or cross-cultural learning initiatives.
We welcome people from all backgrounds who seek the opportunity to help build a future where everyone and everything can move independently. If you have the curiosity, passion, and collaborative spirit, work with us, and let's move the world forward, together.
Offices continue to be central to collaboration and Uber's cultural identity. Unless formally approved to work fully remotely, Uber expects employees to spend at least half of their work time in their assigned office. For certain roles, such as those based at green-light hubs, employees are expected to be in-office for 100% of their time. Please speak with your recruiter to better understand in-office expectations for this role.
*Accommodations may be available based on religious and/or medical conditions, or as required by applicable law. To request an accommodation, please reach out to accommodations@uber.com.