About the Role
What's the future of mobility beyond "push a button, get a ride"? What if riders could reserve ride hours, days, or weeks in advance? What new services and benefits could this enable for riders and drivers?
Uber has transformed the market for on-demand mobility. We're now broadening our offerings with reservation-based services. Doing this successfully requires us to extend and innovate on our foundational marketplace tech. We're looking for a Lead PM (could consider strong Senior PM) to join our Reserve team to lead our dispatch & dispatch experience products, helping revolutionize the way riders who plan in advance can be connected with drivers.
You'll own the vision and strategy for evolving our matching technology, as well as the rider and driver experiences that support it - driving toward greater optimality, efficiency, and reliability. You'll be responsible for building both behind-the-scenes matching capabilities and front-end consumer experiences that meet critical customer needs and maximize the value of the marketplace to advance our business goals on:
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- Reliability - improve the reliability of reservations, beyond what's possible in on-demand mobility, to help more riders get where they need to go.
- Efficiency - increase efficiency to provide affordable prices for riders, while maintaining attractive earnings opportunities for drivers.
- Extensibility - design a platform that can easily scale to support new mobility use cases and serve new customer needs.
You'll track success against these metrics with well-designed experiments and translate these results into measurable impact on top-line growth and bottom-line profitability. Across the product lifecycle, you'll communicate vision, prioritization, progress, and results to executive leadership and partners across the organization to build and maintain momentum.
What the Candidate Will Do
- Define product specs and launch plans for new features, ensuring business impact, operational feasibility, and technical clarity.
- Own end-to-end delivery of experiments and features - from defining success metrics to working closely with Eng during sprints, testing before launch, and reporting post-launch learnings.
- Act as the voice of the customer, understanding and representing rider and driver needs in defining winning product strategy to drive business & user impact.
- Communicate regularly with stakeholders, including Reserve leadership, Ops teams, and other product groups to ensure alignment
Basic Qualifications
- Minimum 7 years of PM experience delivering successful technology products
- Bachelors degree in computer science or similar field
- Strong design instincts and product taste with experience leading cross-functional teams on high-impact projects
- Ability to add structure and clarity to a v1 product; take disorganized short term ideas and customer / partner feedback, and determine what needs to happen now, and how all the feedback incorporates into long-term plans
- Demonstrated analytical capability across quantitative and qualitative results that translates problems into user requirements that shape a 12-24 month prioritized product roadmap
Preferred Qualifications
- Strong analytical skills, with the ability to interpret data and make decisions accordingly.
- Customer empathy: you are passionate about always making the user experience positive and unwilling to allow product challenges to impact users negatively
- History of building healthy cross-functional relationships and focusing on team accomplishments rather than individual
- Ability to advise and evaluate engineering decisions
- You are biased toward action, a great collaborator, and constantly pushing toward clarity and delivery
- Grittiness: you never hesitate to roll up your sleeves and tackle something hands-on
- Proven track record of growing and scaling a product
- Strong written and verbal communications skills
- Academic background in computer science, data science, human-computer interaction, statistics, economics, business, or engineering
- Proven ability to collaborate across teams, understand company strategy, and blend broader company goals with your team's deliverables
- Exceptional communication skills, both within your team and with leadership and stakeholders
For New York, NY-based roles: The base salary range for this role is USD$216,000 per year - USD$240,000 per year.
For San Francisco, CA-based roles: The base salary range for this role is USD$216,000 per year - USD$240,000 per year.
For Seattle, WA-based roles: The base salary range for this role is USD$216,000 per year - USD$240,000 per year.
For all US locations, you will be eligible to participate in Uber's bonus program, and may be offered an equity award & other types of comp. You will also be eligible for various benefits. More details can be found at the following link https://www.uber.com/careers/benefits.
Uber is proud to be an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires accommodation, please let us know by completing this form.
Offices continue to be central to collaboration and Uber's cultural identity. Unless formally approved to work fully remotely, Uber expects employees to spend at least half of their work time in their assigned office. For certain roles, such as those based at green-light hubs, employees are expected to be in-office for 100% of their time. Please speak with your recruiter to better understand in-office expectations for this role.