About the Role
As a Lead Product Manager on the Uber Grocery Delivery Experience team, you'll play a key role in transforming Uber delivery into a flawless experience that lets customers get anything they want from local merchants. Customers demand that their orders arrive accurately, on-time, and with minimal intervention on their part. To accomplish this, you will define and execute the product strategy to onboard, educate and incentivize individuals earning on the Uber platform, so that they can become proficient shoppers who successfully fulfill every order. And you will subsequently determine how to use our dispatch capabilities to optimally fulfill orders through matching optimizations, and make it right with customers when things go wrong. Today, we're focused on the grocery, convenience, and alcohol sectors, but we are quickly expanding into more verticals which have different fulfillment requirements.
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In this role, you will be working with a broad set of cross-functional stakeholders across operations, data science, design, engineering, marketing and more, to deliver a reliable and delightful experience to consumers and shoppers.
What the Candidate Will Do
The opportunities to evolve the delivery experience for grocery & retail are myriad and we are only just getting started. This is a representative sampling of the areas you might be tackling on the team:
- Grow the number of couriers who have opted to fulfill Shop and Deliver orders on the Uber platform by optimizing our courier onboarding and training funnel to empower couriers to pick, pack and deliver new types of orders
- Be a thought leader for ways to ensure fulfillment success across all levers, from pricing and incentives to courier education, rewards and data transparency
- Decide how to optimally match customers with merchants and couriers so they can be fulfilled with the highest reliability, speed and cost efficiency
- Determine ways to redirect orders in the event of an issue, and make it right with the customer if an order doesn't go as planned.
- Collaborate with our regional operations and sales teams to deeply understand the market nuances and pain-points related to fulfillment - and then devising and executing product solutions to solve them
- Influence the product roadmaps of many other teams across Uber that work to ensure a healthy marketplace
Basic Qualifications
- Minimum of 6 years Product Management experience AND a Bachelors degree in Computer Science or similar required.
- People management experience required. You will be directly managing 1-3 PM's and influencing several others who will look to you to set a vision and strategy for complex grocery and retail delivery.
- Fulfillment and/or Marketplace experience required. You would have directly worked on fulfillment, logistics, delivery or other last mile problems, or have strong knowledge of how marketplaces work (where multiple parties transact on a platform you've had a hand in building).
- Experience building products from 0 to 1, ideally in the grocery, retail, CPG or ecommerce industry.
Preferred Qualifications
- Technical savviness. Can manifest in different ways: a computer science undergraduate degree, hands-on software engineering experience, or experiences building complex software products side by side with engineers. Technical understanding must go from the highest abstractions down to the smallest details.
- Attention to detail. The ability to obsess over every single part of the grocery experience - for all sides of the marketplace .
- Customer obsession. The ability to take on complex product challenges and find elegant, simple solutions to avoid making them our user's and partner's problems
- Finger-tippiness with data. You find a way to get the data you need and whip it into an insightful story with no help. You know how to leverage this data to make decisions without getting stuck in analysis paralysis.
- A "Driver" mindset. You are biased toward action, a great collaborator, a master disambiguator/simplifier, and constantly pushing toward clarity and delivery.
- A high bar across the board - from your own contributions to the people you work with, to the products you work on.
- A never-ending desire to grow and learn!
For New York, NY-based roles: The base salary range for this role is USD$216,000 per year - USD$240,000 per year.
For San Francisco, CA-based roles: The base salary range for this role is USD$216,000 per year - USD$240,000 per year.
For all US locations, you will be eligible to participate in Uber's bonus program, and may be offered an equity award & other types of comp. You will also be eligible for various benefits. More details can be found at the following link https://www.uber.com/careers/benefits.
Uber is proud to be an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires accommodation, please let us know by completing this form.
Offices continue to be central to collaboration and Uber's cultural identity. Unless formally approved to work fully remotely, Uber expects employees to spend at least half of their work time in their assigned office. For certain roles, such as those based at green-light hubs, employees are expected to be in-office for 100% of their time. Please speak with your recruiter to better understand in-office expectations for this role.