LatAm Operations Manager, Rider Experience

About the Role

The Rider team's mission is to grow rider demand & deliver scalable, innovative and impactful solutions that become best practices, with rider needs at the heart of our decisions. The Operations Manager plays a critical role in this vision by focusing on Rider Experience-ensuring that we're providing a seamless end-to-end experience to our users, maximizing retention.

In this role, you will be expected to identify opportunities by consolidating user insights and analyzing trends, as well as working closely with cross-functional stakeholders to ideate, influence and execute the solutions that will improve user experience before, during and after a trip to drive long term user retention.

What the Candidate Will Do

• Stakeholder Management: Lead cross-functional initiatives and influence other team's strategies by building close relationships with global and local teams across operations, product, among others.
• Strategic Thinking: Lead and support operational strategies, proactively identifying business needs and issues, and prioritizing the right projects to meet strategic objectives.
• Executional Excellence: Perform data analyses and experiments to find opportunities, execute projects to improve the user experience and support product launches.
• Business Acumen: Monitor business metrics and translate insights from quantitative and qualitative sources into action plans.
• Problem Solving: Identify the root causes of painful experiences, proposing solutions and weighing tradeoffs to recommend the best approach senior leadership and cross-functional stakeholders.

Basic Qualifications

• 3+ years of experience in analytical, strategic and fast paced roles, such as consulting, tech and startup operations.
• Ability to think strategically and problem solve in a fast-paced multicultural environment.
• English proficiency.

Preferred Qualifications

• Developed stakeholder management, communication and presentation skills.
• Ability to plan complex or multi-faceted projects with cross-functional teams, defining timelines, deliverables and interdependencies.
• Ability to translate qualitative and quantitative insights into action plans.
• SQL+ Basic Statistics knowledge.

Uber's mission is to reimagine the way the world moves for the better. Here, bold ideas create real-world impact, challenges drive growth, and speed fuelds progress. What moves us, moves the world - let's move it forward, together.

Offices continue to be central to collaboration and Uber's cultural identity. Unless formally approved to work fully remotely, Uber expects employees to spend at least half of their work time in their assigned office. For certain roles, such as those based at green-light hubs, employees are expected to be in-office for 100% of their time. Please speak with your recruiter to better understand in-office expectations for this role.

*Accommodations may be available based on religious and/or medical conditions, or as required by applicable law. To request an accommodation, please reach out to accommodations@uber.com.

Client-provided location(s): Lima, Peru, São Paulo, Brazil, Mexico City, Mexico, Buenos Aires, Argentina, Santiago, Chile, Bogota, Colombia, Panamá, Panama

Job ID: Uber-146630

Employment Type: FULL_TIME

Posted: 2025-08-23T00:26:54