About the Role
This role will be a part of a newly formed Direct team in Germany, and will be working very closely with the Eats and New Verticals teams in Germany, the EMEA central Direct team and cross-functional counterparts.
As Account Manager for Uber Direct in Germany, you will be owning the relationship with a growing base of Partners (Food and non-food retailers, e-commerce players, aggregators) to fuel Uber's Direct growth in Germany. You will be responsible for their operational & technical onboarding on Uber Direct, as well as for growing our business with them. You will play an integral role on a cross-functional team, executing towards our vision and strategy of connecting E-commerce to final consumers. You will collaborate across internal teams including product, finance, legal, compliance, and operations to provide the best service to our customers!
Want more jobs like this?
Get Account Management jobs in Berlin, Germany delivered to your inbox every week.
What the Candidate Will Need / Bonus Points
---- What the Candidate Will Do ----
As an Uber Direct Account Manager, you will be at the heart of the Uber Direct Germany team, supporting the growth of the Germany business by:
- Building long-term relationships with Uber Direct customers - Develop meaningful and long-lasting relationships with key partners by focusing on building trust and crafting successful joint business plans.
- Monitoring the activity and analyzing data - Perform a broad range of financial, quantitative, and qualitative analyses to continuously improve the reliability of the orders and capture additional value. Look for ways to achieve and exceed monthly goals (financial and qualitative). Present and report key results to partners, internally and externally.
- Promoting Uber Direct value proposition - Clearly understand and communicate the value of Uber Direct to Enterprise Accounts. Seek and achieve logistics, same-day delivery, delivery as a service industry knowledge to have enriching conversations with Enterprise Accounts. Look for ways to grow our business within existing accounts.
- Contributing to Uber Direct offering improvement - Act as an ambassador of Uber's mission, brand, and product - being a problem solver for partners and team. Identify ways to develop further Uber Direct offerings to answer to partners' needs.
---- Basic Qualifications ----
- Min 3 years of experience in Sales, Account management, Business Development or Operations in a large business or growing a start-up or other relevant experience
- Good business understanding and judgment. Comfortable dealing with financial information and thoughtful about overall strategic choices
- Empathetic when dealing with different people; able to quickly build relationships with external and internal partners
- Appetence for operational and tech topics to support merchants on day-to-day issues in coordination with cross-functional teams
- High adaptability to change and ability to implement quickly. Able to adjust from long-term thinking to immediate action tactical response
- You're a self-starter and take the initiative to seize opportunities: The Direct team is evolving every day and requires highly motivated individuals who are responsible for all aspects of business in their market
- Fluency in English and in German is a must
- Analytics chops is a plus: SQL and Google Sheets
We welcome people from all backgrounds who seek the opportunity to help build a future where everyone and everything can move independently. If you have the curiosity, passion, and collaborative spirit, work with us, and let's move the world forward, together.
Offices continue to be central to collaboration and Uber's cultural identity. Unless formally approved to work fully remotely, Uber expects employees to spend at least half of their work time in their assigned office. For certain roles, such as those based at green-light hubs, employees are expected to be in-office for 100% of their time. Please speak with your recruiter to better understand in-office expectations for this role.
*Accommodations may be available based on religious and/or medical conditions, or as required by applicable law. To request an accommodation, please reach out to accommodations@uber.com.