About the Role
Since 2020, Delivery at Uber has grown tremendously on the back of increased demand caused by the pandemic. Merchants across all categories have increased their investment and interest in their digital and delivery offering. Without having their own on-demand logistics capability, merchants are looking for a partner who can fulfill the requirement for last-mile delivery. With millions of drivers and couriers providing on-demand logistics through our existing marketplaces, Uber is well positioned to allow merchants to use our network of couriers, fulfilling the on-demand last-mile-delivery service for orders to their own app and website.
Uber Direct is a new business that focuses on last-mile delivery across all verticals (Online Food Delivery, Grocery, Retail, Ecommerce). This empowers merchants to deliver orders generated on their own channels (outside of Uber's marketplaces) with the most convenient experience. Direct is rapidly growing the ways in which Uber connects the world. Our goal is to set the momentum that will transform Direct into a sizable part of our business by EOY'24. Uber Direct has the potential to be our next multi-billion dollar business!
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At Uber Eats, you'll join the Central Operations team, which ensures that we provide a best-in-class experience to our merchants, delivery partners and users by maintaining the highest operational standards. This includes efficiency, reliability and customer experience. As an Operations Manager for Uber Direct in Portugal, you'll support the team in driving and growing our last-mile delivery business and strategy in Portugal! You'll be tasked with developing data-driven insights, crafting strategies, and scaling impactful and innovative business initiatives.
This is particularly important as we venture into new business opportunities that require innovative approaches to our customers happiness and growth.
What You'll Do
- Monitor Activity & Analyze Data: With the help of our rich dataset, you will supervise market performance, understand our customers' challenges and always look for ways to improve operations. You will build analytical frameworks, operationalize models and use dashboards to increase business control and drive operational efficiencies a while collecting insights.
- Build & Optimize Scalable Process & Tools: Create the relevant Uber Direct processes to ensure that we are seeking for magnificent operation and unit economics. You'll build the right tools for our teams in the field and for our customers to scale seamlessly.
- Be the voice of the Portuguese market with Product teams: Manage relationships between on-the-ground teams and our Product teams for everything we need to build on the Product front for our Direct business. You'll prioritize future application changes and help launch all the new product features! You will also need to collaborate on and lead projects involving cross-functional teams like Legal, Employment, CommOps, etc.
- Support AMs and Sales on strategic partnerships: Constantly seeking solutions for this new product, your processes and projects will directly contribute to business growth and to the satisfaction of our customers. Work hand in hand with the team members to support their merchants' interactions (pitch, problem solving, business reviews, etc.)
Basic Qualifications
- At least 2 years proven experience in operations management, management consulting, investment banking or strategy preferably at a large organization
- BSc or MSc or equivalent experience in a quantitative field, such as economics, mathematics or engineering
- Analytical & critical thinking - experience with data-driven decision-making, ability to deal with data (reports, experiments, pricing models) and exercise good judgment in ambiguous circumstances while effectively communicating across a complementary team
- Ability to seize and prioritize opportunities based on feasibility and potential
- High adaptability to change and ability to complete tasks quickly. Able to shift from long-term thinking to immediate action tactical response
- Entrepreneurial approach - pro-actively able to own end-to-end projects from critical thinking through execution
- Excellent excel skills
- Proficiency in English and Portuguese
Preferred Qualifications
- Experience with SQL is a plus.
- Comfortable learning and using new software tools
- Industry knowledge in the on-demand / same-day delivery space
We welcome people from all backgrounds who seek the opportunity to help build a future where everyone and everything can move independently. If you have the curiosity, passion, and collaborative spirit, work with us, and let's move the world forward, together.
Offices continue to be central to collaboration and Uber's cultural identity. Unless formally approved to work fully remotely, Uber expects employees to spend at least half of their work time in their assigned office. For certain roles, such as those based at green-light hubs, employees are expected to be in-office for 100% of their time. Please speak with your recruiter to better understand in-office expectations for this role.
*Accommodations may be available based on religious and/or medical conditions, or as required by applicable law. To request an accommodation, please reach out to accommodations@uber.com.