Implementation/Onboarding Lead (Automotive Vertical), Uber for Business

About the Role

We're looking for sharp, highly motivated individuals to join our Automotive team! As an Implementation/Onboarding Lead, you'll work closely with dealerships to ensure the success of their launches and integrations. Your goal will be to set dealerships up for maximum adoption, usage, and long-term growth on the platform. You'll collaborate with our automotive sales teams to drive revenue growth, deliver operational excellence, and provide a best-in-class experience for our automotive partners.

This is a hybrid role based in our office spaces, with in-person collaboration on Tuesdays, Wednesdays, and Thursdays. We encourage our employees to work from our office on additional days if they desire to do so.

What You'll Do

• Work directly with automotive customers, including dealerships and automotive groups, and partner with internal teams to understand client needs and goals. Use this insight to establish mutually beneficial objectives and influence adoption.
• Develop and execute a strategy for seamless launches and implementations, ensuring strong employee adoption and usage. Continue oversight for 2-4 months post-launch, providing data-driven recommendations for improvement.
• Communicate effectively with both internal and external stakeholders, managing timelines and project plans to keep implementations on track.
• Ensure dealerships are properly trained. This may include creating video or written collateral, hosting office hours, facilitating live training sessions, and occasionally supporting in-person onboarding (with some travel required).
• Complete tactical and technical account setup and ensure accurate submission of Monthly Billing Applications to finance.
• Collaborate with cross-functional teams (product, marketing, customer support, etc.) to deliver a smooth onboarding experience and strong client outcomes. Think creatively about how to solve challenges and prevent future issues.

Basic Qualifications

• Bachelor's Degree
• 3+ years of experience in a client-facing role and/or project management
• Strong analytical, organizational and problem-solving skills
• Proficient in data analysis, interpreting results to drive meaningful conclusions
• Experience in influencing stakeholders to drive decision-making

Preferred Qualifications

• Strong prioritization skills - able to manage your time effectively, prioritizing high-value clients, while working with multiple customers to deliver on goals and improve processes.
• Outstanding interpersonal skills, both written and verbal communication, and strong group facilitation skills.
• Outstanding organizational skills and the ability to balance your attention to detail with swift execution - we need to do things quickly and seamlessly.
• Speed, resourcefulness, and a go-getter attitude. Be agile and thrive when operating in new spaces and fast-paced environments.
• The drive to contribute to a positive team environment and collaborate by always sharing strategies with your peers.
• Tech-savviness. You'll be using multiple systems in your role, and Salesforce experience is a plus.
• Excellent communication and collaboration abilities

For Chicago, IL-based roles: The base salary range for this role is USD$79,000 per year - USD$88,000 per year.

For New York, NY-based roles: The base salary range for this role is USD$88,000 per year - USD$98,000 per year.

For San Francisco, CA-based roles: The base salary range for this role is USD$88,000 per year - USD$98,000 per year.

For all US locations, you will be eligible to participate in Uber's bonus program, and may be offered an equity award & other types of comp. You will also be eligible for various benefits. More details can be found at the following link https://www.uber.com/careers/benefits.

Uber's mission is to reimagine the way the world moves for the better. Here, bold ideas create real-world impact, challenges drive growth, and speed fuels progress. What moves us, moves the world - let's move it forward, together.

Uber is proud to be an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires accommodation, please let us know by completing this form.

Offices continue to be central to collaboration and Uber's cultural identity. Unless formally approved to work fully remotely, Uber expects employees to spend at least half of their work time in their assigned office. For certain roles, such as those based at green-light hubs, employees are expected to be in-office for 100% of their time. Please speak with your recruiter to better understand in-office expectations for this role.

Client-provided location(s): San Francisco, CA, New York, NY, Chicago, IL

Job ID: Uber-147531

Employment Type: FULL_TIME

Posted: 2025-09-06T00:30:25