Implementation Lead, Uber for Business

About the Role

We're looking for sharp, highly motivated individuals to join our team as Strategic Implementation & Client Success Leads. In this role, you will own the post-sale journey for our most important clients - driving high-impact launches, ensuring seamless implementation, and setting the foundation for long-term success on our platform.

You'll play a pivotal role in maximizing adoption, usage, and client value, while also partnering closely with our Enterprise and Mid-Market sales teams to drive revenue growth, operational excellence, and world-class customer experience. This is a high-visibility, cross-functional role at the intersection of sales, product, and customer success - ideal for someone passionate about creating scalable impact through client partnerships.

What the Candidate Will Do

1. Work with Uber for Business customers and internal teams to understand the needs, goals, and success strategy of each customer. Explore this understanding to create mutually beneficial goals and influence the customer.
2. Create a strategy for a seamless launch and implementation that maximizes adoption and usage - continue to monitor the option for 2-4 months post-launch and provide data-driven recommendations for improvement.
3. Ensure customers are properly trained - Create a video or written collateral, host office hours, and/or facilitate training with customers on how to navigate the tools and programs.
4. Complete tactical and technical account set-up - including assisting with the setup of API, SFTP, or expense integrations and submitting Monthly Billing Applications to Finance.
5. Collaborate with cross-functional teams, including product, marketing, and customer support, to ensure a smooth onboarding and strong client experience. Think creatively about how we can solve problems and prevent them from happening again.

1. 3 years of professional experience with a minimum of two years in a customer-facing role.
2. Tech-savviness: You'll be using multiple systems in your role, and Salesforce experience is a plus.
3. Ability to use insights and data-driven decision-making to inform the sales process and develop strategies to respond to a dynamic market landscape.
4. Effective problem-solving skills to resolve customer challenges associated with behavior change, technology adoption, and growth.
5. Love collaborating in a team setup and innovating on existing processes and ways of working to increase business impact.