About the Role
The Uber Eats Sales Operations team is looking for a Sales Operations Senior Manager to lead the Taiwan Sales Operations team. You will be partnering with Sales Leadership to inform organizational decisions using data, sales reporting and analytics for the market, and work closely with other APAC and Global Sales Operations teammates to improve sales and customer-facing processes. The ideal candidate is analytical, empathetic, and highly autonomous. This role is central to the long-term development of our sales and merchant organization in Taiwan.
What You Will Do
- Partner with Taiwan leadership, regional Sales Operations (Sales Ops Lead from other markets, Sales Compensation, Processes & Systems, Data Analytics, Sales Enablement, Compliance), and Taiwan cross-functional members (Strategic & Planning, Operations, Strategic Finance, etc.) to establish a top-tier sales organization.
- Lead the Taiwan Sales Operations team. Coach team members to deliver business impact, and to develop the career in a dynamic working environment.
- Own the processes of sales target setting and recommend sales quota, in alignment with the organization strategies.
- Establish clear frameworks and structured processes to evaluate the effectiveness of the sales incentive plan and recommend adjustments where necessary.
- Project manage the deployment of new tools, enhancement of current processes, and increase of adoption rates of existing systems, in order to grow sales productivity and ROI.
- Build Taiwan sales performance reporting and drive business reviews to facilitate data consistency and accuracy.
- Develop reporting and run analytics over the sales pipeline to provide sales status, forecasts and meaningful insights to the sales teams.
- Implement the deal review framework and ensure pricing compliance, to guardrail profits while growing business.
- Govern sales end-to-end processes from engagement to sales credit recognition meet compliance requirements.
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What You Will Need
- 8+ years of relevant work experience in Sales Operations, Strategy & Planning, Consulting, or Business Intelligence/Analytics.
- Deep understanding of day-to-day sales processes
- Understanding of CRM fundamentals, experience with Salesforce.com preferable
- Proven team management experience
- Business-level English fluency, Mandarin is a plus
- Strong modeling and sales forecasting skills
- Experience with sales org and quota design highly preferable
- Excellent oral and written communication skills, particularly with senior leadership
- Experience working in a start-up or tech environment preferred. You must thrive in a fast-paced environment and have the ability to switch from high-level program strategy to rolling up your sleeves to implementation.
We welcome people from all backgrounds who seek the opportunity to help build a future where everyone and everything can move independently. If you have the curiosity, passion, and collaborative spirit, work with us, and let's move the world forward, together.
Offices continue to be central to collaboration and Uber's cultural identity. Unless formally approved to work fully remotely, Uber expects employees to spend at least half of their work time in their assigned office. For certain roles, such as those based at green-light hubs, employees are expected to be in-office for 100% of their time. Please speak with your recruiter to better understand in-office expectations for this role.
*Accommodations may be available based on religious and/or medical conditions, or as required by applicable law. To request an accommodation, please reach out to accommodations@uber.com.