Head of Mid Market Accounts, Uber Eats, UK

About the Role

This is a pivotal leadership role within Uber Eats UKI's Enterprise team, which manages some of the country's most recognisable restaurant brands - from national staples like Pret and KFC to rapidly growing favourites such as Dave's Hot Chicken, Ole & Steen, and Poke Shack.

As Head of Mid-Market Accounts, you'll lead a high-performing team of Account Managers, own C-suite relationships with our Restaurant Partners, and drive commercial excellence across Uber Eats' fast-growing mid-market segment. You'll act as a trusted thought partner, advocating for restaurant success while delivering meaningful growth for Uber.

This role calls for strong management experience, deep commercial acumen, and a structured yet creative approach to problem-solving. You'll thrive in ambiguity, inspire your team, and be passionate about delivering exceptional outcomes for both Restaurant Partners and eaters.

What You Will Do

Team Leadership & Development

• Lead, inspire, and develop a team of 8+ high-performing Account Managers.
• Coach and mentor team members to grow their careers and maximise their impact.
• Audit performance through structured weekly and monthly business reviews.

Partner Management & Growth

• Build and maintain senior stakeholder and C-suite relationships across your restaurant portfolio.
• Facilitate Joint Business Planning and Quarterly Business Review cycles with partners.
• Support the team in leading strategic and commercial negotiations.
• Act as the primary escalation point for Account Managers and Restaurant Partners.

Commercial Ownership & Strategy

• Own the team's P&L, OKRs, and commercial performance targets.
• Make data-driven decisions on pricing, investment, and contract structures.
• Identify and execute innovative ways to enhance restaurant operations, reduce costs, and improve customer experience.

Cross-Functional Collaboration

• Partner with stakeholders across Operations, Marketing, and Product to deliver tailored solutions for Restaurants.
• Advocate for merchant needs within Uber, sharing insights, best practices, and opportunities for improvement.

What You Will Need

• Experience managing and motivating a high-performing team.
• Proven track record in customer- or partner-facing roles, engaging with C-suite stakeholders.
• Deep commercial experience in account management, business development, or P&L ownership.
• Strong analytical and problem-solving skills with the ability to use data to drive decisions.
• Demonstrated success in a fast-paced, target-driven environment.
• Creative thinker who thrives on ambiguity and takes initiative to drive impact.

What you get

• The opportunity to work for one of the world's most iconic tech brands, on a mission to reimagine the way the world moves.
• Collaboration with exceptional colleagues across UKI and EMEA, and exposure to senior leadership.
• Clear career growth opportunities in a rapidly scaling business.
• Generous benefits, including; Complimentary food and drinks in the office, Uber Credits, annual wellbeing allowance, Comprehensive healthcare, pension, and more

Uber's mission is to reimagine the way the world moves for the better. Here, bold ideas create real-world impact, challenges drive growth, and speed fuelds progress. What moves us, moves the world - let's move it forward, together.

Offices continue to be central to collaboration and Uber's cultural identity. Unless formally approved to work fully remotely, Uber expects employees to spend at least half of their work time in their assigned office. For certain roles, such as those based at green-light hubs, employees are expected to be in-office for 100% of their time. Please speak with your recruiter to better understand in-office expectations for this role.

*Accommodations may be available based on religious and/or medical conditions, or as required by applicable law. To request an accommodation, please reach out to accommodations@uber.com.

Client-provided location(s): London, United Kingdom

Job ID: Uber-149923

Employment Type: FULL_TIME

Posted: 2025-10-25T00:29:29