About the Role
At Uber Eats, we're on a mission to help restaurants grow, thrive, and reach more customers. As Head of Digital Sales - LATAM, you'll lead the charge in scaling our SMB sales engine through high-performing BPO partnerships.
You'll be responsible for driving growth across key markets, ensuring we meet our ambitious revenue targets while delivering a best-in-class experience for our merchants. This role is all about leadership, execution, and impact. You'll partner with regional stakeholders and global teams to bring our Digital Sales Center (DSC) strategy to life-turning strategy into action and action into results.
You'll report into the Global Digital Sales Center Lead, with a dotted line into the LATAM commercial leadership team.
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What You'll Do
- Lead regional execution of Uber's global DSC strategy, adapting and localizing it to meet the specific needs and opportunities of LATAM markets.
- Manage and coach BPO partners, ensuring performance across key SMB sales functions: acquisition, onboarding, and retention.
- Own and deliver revenue growth, holding accountability for GMV performance in the long-tail SMB segment.
- Partner cross-functionally with sales, ops, marketing, and product teams to align priorities and drive meaningful outcomes.
- Analyze key metrics, identify performance gaps, and implement continuous improvement strategies-including process optimization, tech enablement, and front-line coaching.
- Champion the voice of the merchant, ensuring our sales approach reflects the real-world needs and challenges of small and medium-sized businesses across the region.
What You'll Need
- 7+ years of experience in sales management, preferably within a digital, CX, or BPO-driven environment.
- Proven success leading external vendor (BPO) teams and managing partner relationships.
- Track record of meeting or exceeding regional sales targets in a high-growth, fast-paced setting.
- Excellent leadership and communication skills, with the ability to influence stakeholders and rally teams toward a shared goal.
- A hands-on, data-driven mindset with strong execution focus.
Bonus Points If You Have
- Experience leading or scaling BPO sales teams in a global or regional context.
- Familiarity with Uber Eats or other marketplace / e-commerce platforms.
- Expertise in CRM tools, sales automation platforms, and analytics dashboards.
- A global mindset-comfortable working across cultures and time zones.
- Fluency in Spanish and English (Portuguese or French a plus).
At Uber, we believe great ideas can come from anywhere.
If you're excited to build something at scale, passionate about merchant success, and ready to lead with purpose-we'd love to hear from you.
We welcome people from all backgrounds who seek the opportunity to help build a future where everyone and everything can move independently. If you have the curiosity, passion, and collaborative spirit, work with us, and let's move the world forward, together.
Offices continue to be central to collaboration and Uber's cultural identity. Unless formally approved to work fully remotely, Uber expects employees to spend at least half of their work time in their assigned office. For certain roles, such as those based at green-light hubs, employees are expected to be in-office for 100% of their time. Please speak with your recruiter to better understand in-office expectations for this role.
*Accommodations may be available based on religious and/or medical conditions, or as required by applicable law. To request an accommodation, please reach out to accommodations@uber.com.