Greenlight Specialist I

Note - This role is open in the following locations: Iraq (Erbil and Baghdad).

About the Role

The Community Operations organization at Uber is responsible for delivering world-class customer support to riders, drivers, eaters, and couriers. Within our Community Operations organization, Uber Greenlight locations help new drivers get on the road for the first time, build engagement with the platform over time, and serve as a logistics hub for drivers in their city. We look to our in-person support representatives, or Uber Experts, to serve as the face of Uber for drivers in hundreds of Greenlight locations around the world and provide sign-up help and overall support.

What You'll Do

-Provide high quality front facing customer support

-Ensure issues are resolved using procedures or are escalated promptly

-Facilitate driver sign-ups and communicating value proposition of driving with Uber, which may include proactive outreach

-Engage and support Drivers and Earners already on the platform in order to enable them for greater success

-Partner with management on improving/buildings support processes

-Assist with local events and promotions

-Troubleshoot and problem solve through straight technical issues

-Communicate effectively with various stakeholders when needed

-Present to groups of drivers & earners

What You'll Need

• Proficiency in English & Arabic is required, any additional local language is a plus (e.g. French, Kurdish)
• Some experience in retail, hospitality, or customer service
• Attention to detail, problem-solving, communication (written and verbal) skills
• Empathy, punctual, organization, EQ, active listening, basic computer savvy, teamwork/collaboration, adaptability, conflict management / resolution, adaptability

Uber's mission is to reimagine the way the world moves for the better. Here, bold ideas create real-world impact, challenges drive growth, and speed fuelds progress. What moves us, moves the world - let's move it forward, together.

Offices continue to be central to collaboration and Uber's cultural identity. Unless formally approved to work fully remotely, Uber expects employees to spend at least half of their work time in their assigned office. For certain roles, such as those based at green-light hubs, employees are expected to be in-office for 100% of their time. Please speak with your recruiter to better understand in-office expectations for this role.

*Accommodations may be available based on religious and/or medical conditions, or as required by applicable law. To request an accommodation, please reach out to accommodations@uber.com.

Client-provided location(s): Baghdad, Iraq

Job ID: Uber-144365

Employment Type: FULL_TIME

Posted: 2025-09-10T00:32:11